Customer Service Account Handler

4 days ago


Ossett, United Kingdom Power Plus Full time

Power Plus_ has an excellent opportunity to employ a Customer Service focused individual, to join as a Customer Service Account Handler. The successful applicant will be responding to the service requests of client base, within the Fire and Security System Industry.

**Key Responsibilities of the Customer Service Account Handler (but not limited to)**:

- Liaise with Clients and Engineers to book in planned maintenance and remedial works and complete associated tasks. To be responsible for the delivery of works within KPI deadlines for service visits and remedial works - checking that the jobs are financially viable and commercially correct.
- Providing Risk Assessment and Method Statements for planned maintenance works
- Addressing all emergency call outs within stated KPIs
- Be responsible for maintaining a portfolio of clients. To build and maintain strong client relationships and uphold a positive reputation of Power Plus
- Prompt and accurate response to client enquires
- Ensure all necessary paperwork is obtained and processed promptly including (but not exclusively) worksheets and purchase orders. Includes the prompt receipt of purchase orders, chasing where not received and processing of engineers worksheets.
- Be professional and customer centric at all times.
- To learn the roles within and be prepared to provide assistance to the Service Support Team.

**Skills of the Customer Service Account Handler**:

- Computer literate
- Good written, oral and numerical skills. Excellent telephone manner.
- Excellent attitude towards career development.
- Excellent organisational skills.
- Ideally a proven history of success within a Customer Service environment.
- Ability to work as a team member, but on own when required.

Competency Level: 2


  • Account Handler

    1 week ago


    Ossett, United Kingdom PROSURA Ltd Full time

    **NOW HIRING!** We’re an exciting new business that’s growing - fast! To support our ambition, we are looking for a motivated individual to join our experienced, energised team. We are not your typical insurance broker. At Prosura we specialise in Business & Lifestyle Insurance. We have an employee-first culture and are committed to creating an...

  • Customer Service

    2 weeks ago


    Ossett, United Kingdom Global Doors & Interiors Limited Full time

    **Join a Company That’s Going Places** At Global Doors and Interiors Ltd, we don’t just supply premium interior solutions — we help shape the future of living and working spaces. As a growing B2B leader in commercial and residential fit-outs, we’re looking for a **Customer Service & Administration Coordinator**who’s ready to bring their skills,...


  • Ossett, United Kingdom Ossett Tyre House Full time

    At Ossett Tyre House we have been in business for over 40 years through three generations of the same family and have, over that time built up a fantastically loyal customer base in the region. We have also been developing and expanding the range of services we offer to our customers over the last four decades with the emphasis on providing fantastic...


  • Ossett, United Kingdom Ossett Tyre House Full time

    At Ossett Tyre House we have been in business for over 40 years through three generations of the same family and have, over that time built up a fantastically loyal customer base in the region. We have also been developing and expanding the range of services we offer to our customers over the last four decades with the emphasis on providing fantastic...


  • Ossett, United Kingdom Newly Weds Foods Ltd Full time

    **Customer Service Advisor** Newly Weds® Foods Ltd are seeking to recruit an experienced Customer Service Advisor within our Supply Chain Department. This is a busy and exciting role, based at the UK and European Head Office in Ossett. Reporting into the Customer Service Manager, the successful applicant will be responsible for meeting the needs of our UK...


  • Ossett, United Kingdom Newly Weds Foods Ltd Full time

    **The Company** Newly Weds® Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems. Today, Newly Weds® Foods is a world leader in food ingredient technology. A network of R&D,...


  • Ossett, United Kingdom Juice Personnel Full time

    Juice Personnel Ltd are excited to be recruiting Customer Service Advisors for our client who are a well-respected and recognised multi-national organisation, with their UK operation based in spacious, well-presented modern offices in Ossett. This role would be perfect for someone looking for a new challenge within their customer services career. - **35...

  • Account Executive

    1 week ago


    Ossett, United Kingdom Kolorcraft Ltd Full time

    **Account Executive - POS** **Hours of Work - Monday to Friday - 37.5 per week.** We are a leading producer of printed point of sale material. With an enviable blue chip client base made up of high-profile retailers and brands, our aim is to provide a complete service to the client, not available from any competitors. We are currently in search of a...


  • Ossett, United Kingdom Dream Doors Wakefield Full time

    **SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT - LOCATION WAKEFIELD SALARY £24,000 OTE + BENEFITS** Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company. We specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of...


  • Ossett, United Kingdom Concorde Technology Group Limited Full time

    Concorde Technology Group Limited are one of the UK’s most successful independent, IT Cloud & Managed Services Providers, with over 2500 customers throughout the UK and over 60 colleagues in the Concorde family. Our divisions align a wide range of services and products to give our customers greater depth, focus and flexibility in the areas we feel would be...