Customer Service Advisor
2 weeks ago
Juice Personnel Ltd are excited to be recruiting Customer Service Advisors for our client who are a well-respected and recognised multi-national organisation, with their UK operation based in spacious, well-presented modern offices in Ossett.
This role would be perfect for someone looking for a new challenge within their customer services career.
- **35 hours per week**:
- **Temporary to Permanent role**:
- **Monday to Friday, 9am to 5 pm, no Weekends, Evenings or Bank Holidays**:
- **1 hour lunch break**:
- **Salary: £11.19 per hour**:
- **Location: Ossett - Free parking on site, with immediate access to the M1 from Junction 40**
**The role**:
- Responding to incoming queries from End Users, Retailers and Third-party service providers across multiple channels in a timely manner
- Providing first class Aftersales and Warranty support for our range of high-end Fitness and Lifestyle products.
- Resolution of Customers issues by means of troubleshooting, identifying, and provisioning the most effective solution for both the business and the customer
- Provision of product and technical information and advice
- Updating and maintaining CRM software in order to ensure full traceability of issues and resolutions
- General Administrative Duties
**About you**:
- Previous Customer Service experience is desirable
- A friendly, outgoing yet professional personality and telephone manner, with excellent communication skills, both written and verbal
- Ability to stay calm in pressured situations
- Excellent PC skills, Gmail and Google sheets or similar software
- Experience in the use of CRM systems
- A pragmatic approach to identifying and solving problems
- Resilience and the ability to confidently and sympathetically deliver difficult messages to Customers
- A positive attitude with a willingness to continuously learn
- An understanding of Manufacturer Warranty responsibilities and the Consumer Rights Act 2015 (advantageous)
- A basic understanding of exercise equipment (advantageous)
**The juicy stuff**:
- No Bank Holiday or weekend working
- Company Pension Scheme
- Team building and social events outside work
- Relaxed working environment (not a call centre)
- Smart casual dress code
- Substantial staff discount for product purchases
- Full Training Provided
- Free Parking on site
- This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business._
- Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us._
**Job Types**: Full-time, Permanent
**Salary**: £11.19 per hour
Expected hours: 35 per week
**Benefits**:
- Gym membership
- On-site gym
Schedule:
- Monday to Friday
**Experience**:
- Customer service telephone: 1 year (required)
Work Location: In person
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