Supplier On-boarding Manager

1 week ago


Wimbledon, United Kingdom Retail Jobs UK Limited Full time

E-commerce, supply chain, FMCG, supplier on boarding, London

**The role**:

- Managing our Order Management System partner to ensure the process is working as expected for all dropship suppliers.
- Project manage multiple suppliers on-boarding at any one time to ensure business targets for product and range launches are met.
- On-boarding new suppliers via API or by the web-based portal.
- Training new suppliers on the dropship system, before the supplier goes live.
- Supporting the suppliers through the go-live process - offering support and instructions of how to use the process effectively.
- Be responsible for supplier and user set up on the dropship system
- Work with the e-commerce Category Assistants to ensure new products are ready for launch when suppliers have been trained and are ready to go live with the dropship process.
- Be the first point of contact for our customer service team helping with any questions regarding dropship customer orders and ensuring the customer journey is frictionless.
- Constantly reviewing the current dropship process for ways to enhance and improve the system.
- Working closely with our Third Party Order Management System to ensure the SLA’s are met and the system is functioning as expected.
- Excellent project management skills
- Excellent communication skills
- Excellent attention to detail & problem solving skills
- Have excellent written and verbal communication skills
- Overwhelming motivation and passion for ecommerce
- Be proficient in advanced Excel
- Be passionate about making a difference

**The package**:

- Salary is competive £30-£35k
- 26 days holiday +BH
- Staff discounts
- Hybrid working



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