CRM Manager

2 days ago

Wimbledon, United Kingdom Talos360 Full time

Our client is a well-known retailer with heritage, a great product range and a customer centric approach. They have 90+ stores currently and a strong ecommerce business which is growing all the time.

They are now looking for a Senior CRM Manager to be based out of their fantastic Wimbledon head office.They are a collaborative bunch who love each other’s company and ideas so likely split would be 4 days office, 1 day home.You’d be joining the brandat a pivotal phase of growth and the incoming CRM Manager will have an amazing opportunity to really shape and drive their CRM program moving forwards.You’ll define, implement and manage the customer retention and CRM strategy and deliver activity acrossall channels to drive repeat purchases and grow returning revenue. You will be responsible for the delivery of all our customer communications, always ensuring the customer journey is optimised.As CRM Manager you’ll also have the chance to work directlywith the CCO, Head of Ecommerce and senior leadership team.You’ll also directly manage a Junior Marketing Manager so we your ability to lead, inspire and motivate will also be key.

**CRM Manager - Responsibilities**
- Deliver an effective balance of brand communications, promotional activity and targeted messaging that maximises opportunities and excites our customer.
- Define the Customer Strategy and oversee the delivery of campaigns ensuring consistent and on-brand messaging across all channels. Ensure a strong approach to automation, triggers and personalisation
- Ensure we are talking to our customers in the most relevant way through segmentation and profiling. Work with the Analytics team to develop a customer segmentation model, continuously improving and updating when required.
- To develop and optimise the customer journey
- Lead the development and delivery of a reward / loyalty programme to engage our customer and drive repeat transactions
- Deliver quarterly and annual Customer Marketing plans and budgets
- Identify and map out touchpoints across the customer journey to improve retention rates, repeat business and brand loyalty.
- Be the eyes and ears of the customer ensuring they are fully represented in strategic planning and decision making albeit in a commercially sensitive way
- Work cross functionally with other areas of marketing to deliver a true omnichannel brand experience
- Use date to drive team performance and also as board KPIs for business wide decision making
- Continuously report on customer insights to the senior leadership team and wider business

**CRM Manager - Desired Skills**
- Strong experience in CRM, Loyalty or Lifecycle marketing is required
- Experience working across multiple channels, including full ownership ranging from strategy to execution is highly desirable
- Experience in a Customer data platform - ideally Ometria or an automation platform
- Expertise in customer segmentation and audience development, with a solid understanding of test design, measurement and analysis
- Practical experience overseeing strategy and execution of advanced CRM and Retention campaigns

The CRM Manager role offers a competitive salary with a profitability bonus structure and additional benefits such as an annual retail allowance and life cover.You will also have the chance to add immediate value and really take full ownership of bothrole and future strategy.

  • CRM Marketing Manager

    1 week ago

    Wimbledon, United Kingdom Rec-Collective Limited Full time

    **CRM Manager** **The Business** My client is an independent group of department stores operating in Greater London. Their stores are at the heart of local communities and have centuries of heritage, brand trust and loyalty - all key to the values they bring to life in-store. The role is based in the Wimbledon Head Office. **The...

  • CRM Executive

    1 hour ago

    Wimbledon, United Kingdom Boux Avenue Full time

    **The Brand** Boux Avenue is a brand for women. We care about the things which resonate the most with women today, Women’s health, Personal self-esteem, Positivity around image and body shape. We see ourselves as a celebration of 21st century femininity and sexuality. **Our Product** We are a design led brand; our products designed for women by women...

  • Marketing Manager

    1 week ago

    Wimbledon, United Kingdom Iglu.com Full time

    This is a fantastic opportunity to join a digital focused team at the UK’s number 1 ski travel agency. We are looking for a passionate individual who has the potential to excel in the fast pace of the ski industry. **Role Purpose** You will be someone who has experience in a digital environment and has a knowledge of multichannel performance marketing....

  • Property Relationship Manager

    6 days ago

    Wimbledon, United Kingdom Kinleigh Folkard & Hayward Full time

    Overview We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity. As a Property Relationship Manager, you'll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service....

  • Campaign Executive

    2 days ago

    Wimbledon, United Kingdom Trinity Resource Solutions Full time

    Key Responsibilities: - Create, manage, and execute the monthly campaign schedule timely and accurately. - Run morning and end of day reports by agreed timelines. - Monitor real time campaigns daily, raising any issues and managing through to resolution. - Ensure administration logs and campaign trackers are kept up to date for audit purposes. - File and...

  • Finance and Contract Administrator

    2 weeks ago

    Wimbledon, United Kingdom Camino Partners Ltd Full time

    Camino Partners are hiring for a successful and rapidly growing data and analytics recruitment specialist head-quartered in London, operating internationally across the US and Europe market too. This new role will assist the Contract & Operations Executive with administering the contractor process and supporting the day-to-day activities of the finance team...

  • Email Marketing Manager

    2 weeks ago

    Wimbledon, United Kingdom Post My Job Ltd Full time

    Here at Ryman it’s personal, we are committed to our team members well-being, development and know that they are the heart of our business. **THE ROLE**: **WHO WE ARE AND WHY US**: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis...

  • Account Manager/customer Services

    2 days ago

    Wimbledon, United Kingdom Aspire Jobs Full time

    **Location**: Wimbledon **Salary**: c £26k + uncapped bonus, c £30k OTE 1st year **Hours**: 8.30am-5.00pm Mon-Fri office based **Benefits**: Free parking, full training, - Pension contribution of 5% within a personal company pension plan. - Sick pay (5 days paid then SSP) - Holiday pay - 20 days + 1 extra day per year for a full year served. Bank...

  • USA Finance Manager

    1 week ago

    Wimbledon, United Kingdom Domestic & General Group Full time

    .**US Finance Manager****Salary: Competitive****Contract Type:** **6 month fixed-term contract**We’re offering an exciting opportunity for a finance professional to join our International Finance team as a US Finance Manager.The Finance Manager role is designed specifically to provide financial accounting and tax reporting support in relation to our...

  • Sales Executive

    2 weeks ago

    Wimbledon, Greater London, United Kingdom Disrupt Talent Full time £28,000 - £36,000 per year

    Job Specification - Sales Executive- Event OrganiserLocation:Wimbledon - SW19Salary:£28,000 per annum + 40% of basic as commissionStatus:Full-time / PermanentWorking Hours:08:45 - 17:00, Monday to FridayReports to:Sales ManagerAbout The RoleDisrupt Talentis recruiting on behalf ofone of the largest exhibition organisersfor aSales Executiveto join their...