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Email Marketing Manager

2 weeks ago

Wimbledon, United Kingdom Post My Job Ltd Full time

Here at Ryman it’s personal, we are committed to our team members well-being, development and know that they are the heart of our business.

**THE ROLE**:
**WHO WE ARE AND WHY US**:
Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today.

Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre.
The Ryman brand values are quality, value, reliability and service. These have been developed and nurtured for over 100 years making Ryman the acknowledged leader in its field.

Over the years, we have grown, developed and extended our offering to provide the very best in stationery, office supplies, and technology and office furniture. With over 220 stores and our online shop, our business accounts and special discounts for students,our unrivalled product knowledge, range and service, and our commitment to giving you the very best products, we are still just as passionate about stationery as Henry was on that very first day.

We are a people oriented Company which thrives on supporting its colleagues by providing them with the knowledge, tools, policies and procedures they need to excel in their role. We are committed to providing our colleagues with development opportunities,job satisfaction and of course some fun whilst working

**OVERALL PURPOSE AND SCOPE OF THE JOB**:
**MAIN DUTIES AND RESPONSIBILITIES**:

- Support the Senior CRM Manager in launching and administering a loyalty programme
- Create inspiring customer communications, scope and implement a consistent tone of voice and communication style which supports our brand objectives
- Ensure prompt, accurate and error free communications to our customers, helping to build loyalty and minimise unsubscribes
- Build strong relationships with teams through credible, fact based arguments

**WHAT WE WOULD LIKE TO SEE IN YOU**:

- A strong creative executer, with excellent copywriting skills and who can create compelling customer communications
- Commercially astute, balancing trade driving with customer relationships and brand/communication stories
- A dynamic, passionate self-starter who can prioritise their own workload and take full accountability for all aspects of their role
- The ability to be flexible and work to support the needs of the business including occasional weekend working
- The ability to travel to Ryman House in Crewe
- Experience working in retail ECommerce is preferred
- Experience working on loyalty schemes would be an advantage

**WHAT YOU WILL GET FROM US**
- Good holiday entitlement
- Pension
- Generous discount at Ryman and the other brands within the Theo Paphitis Retail Group
- A great team to work with where you can progress and make a difference at all levels.