Customer Service Rep
1 week ago
This Fin-tech company requires an VIETNAMESE speaking Customer Service Representative to work REMOTELY
The Role
to incoming chats
- Know the product inside and out in order to educate and inform the customers
- Resolve inquiries and escalate issues
- Suggest improvements to the processes, policies, and documentation to meet customer's specific
needs.
You have
- Native Vietnamese and fluent English (oral and written)
- A minimum of one-year experience in a call centre
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Willingness to work evening hours
- Preference for interacting with people all day in a high-paced environment
- Excitement about working on a small team and helping shape its culture as we grow
**Benefits**:
- 25 days, public holidays
- Regular team events
- Private health insurance
- Full Remote work
- Professional development opportunities (e.g. trainings, etc.)
- Employer pension contributions
- Behavioural health benefits
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