Insurance Customer Service Rep

We are seeking an ** Insurance Customer Service Rep **internally referred to as our **Customer Service Advisor** to join our team and support our Personal Insurance (PI) Department in the tactical management of handling all United Kingdom (UK) customer enquiries in Motor Insurance and supporting our Customer Service and Underwriting Managers. This position is being offered as **Hybrid**, two days in our London office and three days remote at Clements Worldwide. **Salary Range**: £24K - £26K, Full-time - Salary + Commission **Hybrid Position**:Two days in our London office, three days fully remote **Before we go any further, we do have some deal-breakers. You must have**: - 1+ years experience in an insurance industry - excellent verbal and written skills in the English language - capacity to be in the London office two days each week - legal right to work in the United Kingdom **_ Essential Duties and Responsibilities (includes, but not limited to):_** - adhere to a Monday through Friday work schedule, operating within the business hours set by your manager, while working remotely, maintain the same level of professionalism and commitment as if physically present in the office - request claim confirmation from insurer reported against the Motor Insurance policy to support the policy cancellation handled by the Customer Services Team in our Personal Insurance (PI) department - discuss any additional coverages to ensure all insurance requirements are satisfied - process motor policy actions such as: mid-term adjustments, cancellations, no claims bonus requests and finance agreement amendments using Close Brothers Premium Finance i-Prompt system - manage the Personal Insurance (PI) OpenGi (OGI) diaries daily relating to Personal Motor Insurance - act as point of referral to the Personal Insurance (PI) sales team for guidance on OpenGi (OGI) and finance agreement amendments - accurately gather information and effectively communicate required information to both customers and underwriters as necessary - provide support to the Customer Service & Underwriting Manager as required and needed - input, maintain and update data in our internal systems and deliver overflow support for new business calls relating to Personal Insurance or Motor Insurance policies - follow established protocols and policies established by your department, Human Resources or any department in which guidelines must be met - other duties and responsibilities maybe assigned depending on department need and growth **_ As we all know, compensation isn’t just the salary. Here are some of the benefits of working at Clements:_** - Base salary plus bonus commission eligible - Optional private medical, dental and a cash scheme - Generous pension scheme with a 10% contribution from Clements - Automatic enrolment into Group Income Protection and Group Life - 24 annual leave days per calendar year, with up to 8 days rollover - 3 mental health days per calendar year - 9 standard paid bank holidays - Paid parental leave - Occupational company sickness leave and pay - "Dress for Your Day" dress code - Education assistance: certifications and continuing education - Optional gym membership - Reimbursement season ticket loan scheme **About Clements Worldwide**: Clements Worldwide is the leading provider of insurance solutions for expatriates and international organizations. Founded in 1947, Clements offers worldwide car, property, life and health, and specialty and high risk insurance to clients in more than 170 countries. Our dedicated staffs in Washington, DC, London, and Dubai are committed to providing superior customer service and claims response. Company History In 1947, Robert Clements and M. Juanita Guess-Clements founded a domestic insurance business. While she and her husband managed Clements & Company, Guess also worked at the U.S. State Department. One day, she referred her husband to a colleague who needed life insurance and happened to manage the U.S. State Department's claims office. After purchasing a policy from Clements, the happy client remarked, "If only you could help me with all this" as he pointed to the insurmountable pile of claims in his office submitted by U.S. Foreign Service officers. At the time, not a single company provided international personal insurance products and Clements immediately realized the potential. The Washington, DC-based firm's proximity to the U.S. State Department and Foreign Service headquarters positioned Clements to quickly become the preferred provider of personal property and auto insurance to government personnel living and working abroad. In the late 1970s, under Guess' direction, the company began addressing the needs of expatriate clients outside the Foreign Service. By 1981, when the founders' son, Jon B. Clements, joined the firm, Clements had become a thriving agency. To reflect its growth as a global brand, the company changed its name to Clements International in 2001. In 2011, th