Customer Service Coordinator

6 days ago


Thatcham, United Kingdom English Provender Company Full time

**About Us**

English Provender Company produce award-winning dressings, condiments and marinades for many of the UK’s leading food manufacturers and retailers as well as nurturing our own brands: English Provender, Very Lazy® and Newman’s Own®.

**The Role**:
To ensure we provide excellent customer service to our customers. Ensuring all orders are processed and meet the demands of the customers.

Job Title: Customer Services Coordinator

Department: Supply Chain

Reports To: Customer Services Manager

**Key Tasks**:
To process orders received from our customers on a daily basis ensuring accurate entry and that customer delivery dates/requirements are met in a timely manner, notifying customers of any discrepancies

To liaise with the planning/warehouse teams regarding any shortages/amendments and notifying customers accordingly ensuring accuracy and cost effectiveness

Liaising with distribution co-ordinator/hauliers to ensure all scheduled deliveries have been made

To be the primary point of contact on all issues internal or external relating to our service to customers.

Always portray a positive image of the company and its values in a professional manner.

Ability to encourage and participate in direct and tough debate to resolve issues

Promotes good teamwork by proactively building good working relationships with others

Able to communicate effectively at all levels

Maintain co-operative working with other departments to ensure continuous improvement

To ensure that the legality, safety, quality, authenticity of products is maintained through EPC, and to ensure they are produced to required specification

Any other duties which might reasonably be requested in association with this role in order to meet the needs of the business.

**Benefits**:

- 31 days holiday
- Free Parking
- Employee Assistance Programme
- Bereavement Leave
- Company Events
- Employee Events
- Free Flu Jabs
- Life Insurance
- Referral Programme
- Sickness Pay
- Wellness Programme
- Company Pension
- Free/ Discounted Products

**Job Types**: Full-time, Permanent

Pay: £28,980.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Thatcham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: customerservice2024



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