Customer Services Administrator

5 days ago

Thatcham, United Kingdom Avron Trading Ltd Full time

**CUSTOMER SERVICES ADMINISTRATOR - Avron Trading Ltd.**

**About Avron**:
Avron provide an extensive range of DIY and Car Care products under the brands Dekton ,Good Year and Maxifix. We have a strong focus on innovation and design and have won numerous trade awards for our products.

We are now underway with an exciting growth plan to expand our ranges into larger national and multinational retailers and build awareness of our brands.

With big plans comes the need for a larger team, so we are looking for an ambitious, capable all rounder to join the team and play a big part in ensuring our customers get first class service.

**Job description**:
Senior Customer Services administrator - Avron Trading - Thatcham

As the Senior Customer Services administrator you will play an important role in delivering best in class customer service to our valued customers. You will work cross-functionally with Sales, logistics and finance teams

KEY ROLE ACCOUNTABILITIES
- Upselling to customers where appropriate.
- Pro-actively resolving customer queries
- Communicating clearly and confidently both internally and externally
- Develop and maintain knowledge on systems and processes

ABOUT YOU
- Energy and drive
- Desire to put customers first and deliver high quality service at all times.
- IT Literate with experience across Microsoft Office packages - particularly Excel.
- Great written and spoken communication manner
- Organised and able to effectively multi-task.

WHAT’S ON OFFER
- £24k-28k (DOE) + 10% bonus potential
- 20 days paid holiday plus bank holidays
- Hours 8.30am - 5pm Monday - Friday (office based Thatcham)

**Salary**: £24,000.00-£28,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company pension
- Flexible schedule
- On-site parking

Schedule:

- Monday to Friday

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