Junior Customer Service Specialist

4 days ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
As a Junior Customer Service Specialist, you will be the first point of contact for customers and clients, playing a key role in representing our company and the brands we support. You’ll handle enquiries, resolve issues, and ensure a seamless experience during marketing campaigns and events.

**Key Responsibilities**:

- Provide accurate information about client products, services, and promotions
- Assist with campaign follow-ups, bookings, and general customer support
- Maintain up-to-date and accurate records in CRM systems
- Resolve customer issues in a professional and timely manner
- Work closely with marketing and event teams to support campaign objectives
- Gather customer feedback and relay insights to help improve service and campaigns
- Represent the company and client brands with professionalism and enthusiasm

**Requirements**:

- Strong communication and interpersonal skills
- A friendly, helpful, and customer-focused attitude
- Excellent problem-solving and multitasking abilities
- Confidence using basic IT systems and CRM tools
- Ability to work both independently and as part of a team
- Previous experience in customer service, retail, or marketing is a plus but not essential
- Eagerness to learn and grow within the company

**What We Offer**:

- Full training and onboarding support
- Clear development pathway within the customer service and marketing teams
- A dynamic and inclusive working environment
- Opportunities to work on exciting campaigns with well-known brands
- Regular team events, incentives, and performance bonuses

**How to Apply**:
If you're passionate about delivering outstanding customer experiences and want to grow in a marketing-driven environment, we’d love to hear from you.

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 09/06/2025
Expected start date: 09/06/2025



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