Junior Customer Service Assistant
1 week ago
**Role Overview**
As a Junior Customer Service Assistant, you will be on the front lines of our marketing campaigns, interacting with customers, answering questions, and ensuring a positive experience from start to finish. This role is ideal for someone passionate about people and communication, looking to begin their career in customer-focused marketing.
**Key Responsibilities**
- Provide excellent customer service during promotional events and campaigns
- Act as the face of the brand, greeting customers and answering enquiries
- Support the team in resolving customer issues and providing information about products or services
- Gather feedback and report insights to help improve customer interactions
- Help with event setup, display materials, and promotional stands
- Maintain a professional and approachable attitude at all times
- Collaborate with team members and managers to ensure smooth campaign execution
**What We're Looking For**
- A friendly, outgoing personality with a strong customer focus
- Excellent verbal communication and interpersonal skills
- Confidence in dealing with people from all walks of life
- Ability to work well in a team and under pressure
- Keen to learn and develop within the marketing and customer service space
- Previous experience in customer service, hospitality, or retail is a bonus but not required
**What We Offer**
- Full training and ongoing support
- Career development opportunities across customer service, marketing, and events
- A fun and inclusive team environment
- Weekly incentives, team socials, and recognition schemes
- The chance to represent leading brands and make a real impact
Pay: Up to £30,000.00 per year
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
**Location**:
- United Kingdom, LS7 3JB (required)
Work Location: In person
Application deadline: 01/06/2025
Expected start date: 02/06/2025
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