Junior Customer Service Agent

1 week ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
As a Junior Customer Service Agent, you’ll be the first point of contact between our clients and their customers. Your main focus will be to provide exceptional service, assist with product knowledge, and ensure a positive and memorable experience through direct marketing campaigns.

**Key Responsibilities**:

- Interact with customers face-to-face at events, residential areas, and retail spaces.
- Provide information about client products and services in a clear and friendly manner.
- Handle customer queries, offering solutions and support when needed.
- Promote brand loyalty and ensure a high-quality customer experience.
- Meet and exceed targets for customer engagement and satisfaction.
- Collect feedback and report customer insights to the team.
- Attend team meetings and training sessions to improve product knowledge and customer service skills.

**What We’re Looking For**:

- Strong communication and interpersonal skills.
- A positive attitude and a genuine desire to help people.
- Self-motivated, reliable, and goal-oriented.
- Ability to work both independently and as part of a team.
- Previous experience in customer service, sales, or marketing is an advantage but not essential — full training is provided.

**What We Offer**:

- Comprehensive training and ongoing support.
- Opportunities for fast career progression into leadership and management roles.
- A dynamic, friendly, and supportive team environment.
- Regular social events and professional development workshops.

**How to Apply**:
Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Performance bonus
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 18/05/2025
Expected start date: 19/05/2025



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