Junior Customer Service Agent

7 days ago


Chapel Allerton, United Kingdom AD MARKETING LEEDS LTD Full time

**Role Overview**:
As a Junior Customer Service Agent, you’ll be responsible for handling enquiries, resolving customer issues, and providing general support for our marketing campaigns. You’ll act as a key point of contact, helping us maintain strong relationships with customers and ensuring a positive brand experience from start to finish.

**Key Responsibilities**:

- Assist with customer concerns, complaints, and questions, ensuring swift and effective resolution
- Maintain accurate records of customer interactions and feedback
- Support the marketing team with campaign-related communication
- Provide insights and suggestions to improve customer satisfaction
- Represent client brands with professionalism and enthusiasm
- Collaborate with internal teams to ensure consistent messaging and service delivery

**What We’re Looking For**:

- Excellent communication and interpersonal skills
- Friendly, positive attitude with a customer-first approach
- Ability to stay calm under pressure and manage multiple tasks
- Good organisational and time-management skills
- Eagerness to learn and grow within the company
- Previous experience in customer service or a client-facing role is a plus, but not essential - full training provided

**What We Offer**:

- Full training and ongoing support
- A vibrant, team-oriented work environment
- Opportunities for career progression within the company
- Exposure to various aspects of marketing and client relations
- Regular team events, incentives, and recognition for outstanding performance

**Interested?**

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- United Kingdom, LS7 3JB (required)

Work Location: In person

Application deadline: 09/06/2025
Expected start date: 09/06/2025



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