Apprentice Engagement and Induction Administrator

This role requires you to be a motivated and self-driven person. Playing a crucial part in our learner’s experience by providing information, advice and guidance, and supporting our apprenticeship learners at the start of their programme of study.

**Working week**

Monday - Friday 9:00am - 5:00pm

Total hours per week: 37.5 hours a week

**Apprenticeship standard**

Business administrator

Level 3 (A level)

**What will the apprentice be doing?**

You will engage with learners prior to them joining our programme and provide them with high-quality guidance about the training they will undertake.

You will be responsible for supporting them through our online onboarding process, making sure their first interaction with their training is engaging and useful. This role is crucial to making sure learners and employers receive a high-quality service.
- Contact learners prior to their onboarding to make sure they have a clear understanding of their programme and the requirements
- Arrange and carryout high-quality onboarding sessions for individuals and/or groups of learners
- Collate all necessary information required from learners and employers to meet the requirements of the training programme
- Ensure learners are effectively trained to use of our online systems to make sure they can successfully complete their studies
- Provide support to apprentices and employers and liaise with other departments when necessary to resolve any queries they have
- Answering both internal and external calls
- Work closely with our MIS and Delivery teams
- To ensure compliance with Learning Curve’s Equal Opportunities, Health and Safety and all other relevant policies, procedures and legislation
- To ensure compliance with the Safeguarding of Vulnerable Children and Adults policy
- Completion and issuing of daily/weekly/monthly reports
- Conduct your role in line with the behaviour aligned with our company values
- Comply with and follow all processes within The Safeguarding Policy, ensuring safely of all learners is paramount
- Comply and follow all processes within the Health and Safety Policy
- Comply and follow all processes within the IT Policy and, Data Protection and Information Security Policy
- Promote equal opportunities and recognition of diversity throughout the company
- Ensure the maintenance of confidentially and professionalism at all time
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Functional Skills if required.

**What is the expected career progression after this apprenticeship?**

Potential to be kept on full-time within Learning Curve Group, upon successful completion of the apprenticeship.

**Requirements**:
**Desired skills and personal qualities**
- IT skills
- Organisation skills
- Team working
- Proactive
- Enthusiastic
- Ability to work confidently with a variety of stakeholders, both internally and externally
- Confident with communication, through both remote and face to face meetings, and via telephone

**Qualifications**
- GCSE or equivalent English (Grade 9-4 (A*-C)) essential
- GCSE or equivalent Maths (Grade 9-4 (A*-C)) essential

**Things to consider**
- Full UK driving license required

**Benefits**

**Purple Perks**

There are lots of great reasons to want to work at Learning Curve Group but we think our benefits make working here even extra special Here is an idea of what becoming a purple person gets you:

- Early finish Fridays
- Social events
- Dress down Fridays
- Buy or sell up to 5 days annual leave
- Annual staff conference
- Annual charity ball
- Fizz Fridays
- Cycle to work scheme

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,570.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Spennymoor, DL16 6FS: reliably commute or plan to relocate before starting work (required)

Work Location: One location