Administrative Assistant

1 week ago

Exmouth, United Kingdom Exmouth Marina Ltd Full time

**Job Type**: Full-time/Part-time (will include weekends and Bank Holidays depending on the rota)

**Salary**: Depending on experience

**Key Responsibilities**
- Raising sales invoices and following up with customers as necessary.
- Managing billing for marina facilities, ensuring all customers and visitors are charged accurately for their use.
- Acting as a key point of contact for existing berth holders, addressing any queries or concerns.
- Issuing and renewing customer contracts for all marina services via DocuSign, including mooring fees and annual renewals.
- Chasing any missing or incomplete documentation to maintain accurate records.
- Processing customer payments, including handling transactions over the phone or in person.
- Managing credit control, ensuring timely payment of invoices, and chasing any outstanding debts where necessary.
- Acting as the first point of contact for customer enquiries, delivering prompt and professional responses.
- Assisting with the operation of the swing bridge as required and other external marina operations.
- Issuing diesel to boats, ensuring all transactions are accurately logged and billed.
- Carrying out additional administrative, finance, or project-related tasks as needed to support the marina’s operations.

The above description is not intended to establish a total definition of the job, but an outline of the duties.

**Skills and Qualifications**
- Proven experience in finance, administration and/or customer service.
- Strong organisational and multitasking abilities.
- Excellent attention to detail and accuracy in data entry and reporting.
- Proficiency in Microsoft Office Suite (particularly Excel).
- Knowledge of financial software. Experience of Netsuite and Yooz is an advantage but not essential.
- Strong communication skills, both verbal and written.
- Ability to operate basic equipment such as the swing bridge and fuel pumps (training provided).
- Knowledge of marina or maritime operations is an advantage but not essential.

**Work Environment**:

- Office-based at Exmouth Marina
- The role is working Monday - Sunday and will include weekends and Bank Holidays depending on the rota.

**Job Types**: Full-time, Part-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Work Location: In person

Application deadline: 20/12/2024
Reference ID: SOEML
Expected start date: 16/12/2024

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