Business Administration Level 3 Apprenticeship in General Practice

5 days ago


Exmouth, United Kingdom Haldon House Surgery Full time

HALDON HOUSE SURGERYJOB DESCRIPTION Job Title Apprentice Administrator The overall purpose of the Job To provide administration and reception support to the practice patients, management, GPs, and other health professionals. Hours 36 hours per week Accountable ToYou are responsible to the Practice Manager for your performance and ultimately the Partners. The requirement is that at all times you will contribute to the smooth running of any surgeries/clinics and carry out any other duties necessary to maintain complete efficiency in the running of the administration of the Practice. It is important that a good working relationship is maintained between all surgery staff and attached staff at all times and that you work towards engendering a team approach to the benefit of all.
Your standard of work and progress will be reviewed from time to time, and you will be asked to contribute ideas towards the meeting of targets that have been set. Training will be given, and you may also be required to attend training courses in the future. Confidentiality It is essential that total confidentiality is maintained, and that you ensure that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for whom such information is relevant In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
Answering telephone calls in a respectful and friendly manner, ensuring correct details are recorded and forwarded to relevant personnel as appropriate 2. Booking, cancelling, or rearranging GP and nurse appointments via Systm1 (clinical system) 3. Processing repeat prescription requests 4. Processing Home Visit requests 5.
Receiving and recording of messages via different communication methods 6. Registering of new patients/temporary residents/foreign visitors etc. 7. Processing actions from test results as per Clinicians 8.
Scanning documents into the clinical IT system and coding/processing of the workflow before sending to the GP or other members of the team 9. Opening and sorting the post. Taking post to the post box/post office. 10.
Sorting paperwork from Doctors trays. 11. General filing of patient records 12. Assisting Doctors with general secretarial duties as and when required.
Develop a sound understanding of confidentiality and issues/protocols surrounding consent. 17. Provide cover for members of the administration team as and when required. 18.
Making tea and coffee 19. Any other duties as and when required



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