Facility Coordinator

Facility Coordinator
CIEE Study Abroad London Ltd

Report to: Facility Manager

Location: CIEE London, 46-47 Russell Square, London

CIEE
CIEE is a nonprofit, non-governmental organization and the world leader in international education and exchange. For over 70 years CIEE has helped thousands of people gain the knowledge and skills necessary to live and work in a globally interdependent and culturally diverse world by offering the most comprehensive, relevant, and valuable exchange programs available.

Serving over 300 U.S. College and University consortium members, CIEE operates fifty study centers in over forty countries that support study abroad programs for over 10,000 students annually. In addition, as the largest sponsor for U.S. Department of State J-1 Visa programs, CIEE helps nearly 25,000 international students participate in U.S. based exchange programs annually.

CIEE programs and services span study abroad, teach abroad, international faculty development seminars, and inbound exchange study, work, and internship programs for today’s high school and university students, professionals, and educators.

We strive to lead a robust community of international program providers and sponsors through innovation, exemplary service and exceptional efficiency. Our success depends on having the very best professionals. CIEE is committed to recruiting and retaining the best people in the industry, particularly those who are passionate about international education, are self-starters with high levels of energy and autonomy, and are dedicated to exceed expectations in every challenge.

CIEE London
CIEE London is situated on the south side of Russell Square in Bloomsbury. Up to 1000 students study with us all year round. You would join a team of 19 full-time staff.

Summary of position:
The Facilities Coordinator is a full-time and permanent role and supports the Facilites Manager. They are responsible for managing the day-to-day operations of CIEE’s physical premises. Their primary duties include ensuring that the facilities are safe and functional.

Key responsibilities include managing bookings for external clients and supporting their events in the building; overseeing the procurement and inventory of supplies and equipment necessary for facility operations. Provide support to reception and other teams on an adhoc basis.

Effective Facilities Coordinators possess strong organisational, communication, and problem-solving skills. They need to be detail-oriented and proactive, capable of managing multiple tasks simultaneously.

Overall, the role is crucial for maintaining a productive and safe working environment, ensuring that all operational aspects of the facility run smoothly and efficiently.

Duties and responsibilities:

- 8.30am-10am reception cover (Mon-Fri)
- Ad hoc room bookings
- Managing room booking platforms
- Booking rooms for CIEE programmes and external clients
- Liaising with CIEE London staff to ensure rooms are laid out correctly
- Classroom IT, ensuring that computers are updated, cables in classrooms are correct and IT is functioning properly
- Provide IT support to room users, CIEE faculty, staff and external users
- Printer, ensure consumables are ordered and stocked
- Manage Internal phone directory
- Mobile phones, set up and manage all staff mobiles
- Stationary ordering
- Ordering catering for CIEE events and visitors
- Conduct marketing tours for external bookings
- Provide a high standard of customer service

We are seeking to appoint someone with the following competencies:
Good interpersonal awareness; team working; financial acumen; excellent oral and written communication skills; well organised and with attention to detail; able to handle a diverse workload; customer service skills; use of initiative and a proactive approach to problem solving.

A good working knowledge of Microsoft 365 is expected. Experience with using Microsoft Teams is desirable.

**Job Types**: Full-time, Permanent

Pay: £27,000.00-£29,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: In person