Customer Account Executive

2 weeks ago


Stevenage, United Kingdom CareShield Ltd Full time

**Do you have a passion for growing and developing customer relationships?**

**About Us**

CareShield are a market leader in providing workforce development solutions to the Health & Social Care Sector.

Our workforce development platform is just the starting point for what we can do for our customers. The service and products we offer are designed and developed in-house to provide health and care staff with the skills and knowledge they need to provide a better care experience.

Unlike many of our competitors, CareShield are more than just a training provider, we offer a total solution to our customers streamlining their administration and developing their staff. Through our unique offering we can take an organisations staff from initial induction all the way through to management. We are also one of the only companies in our sector to offer apprenticeship programs meaning that our customers can fulfill all their workforce development needs through a single provider.

Joining our team will give you the opportunity to help the care industry during a challenging time, because **Care is at the heart of everything CareShield do**.

**About the Role**

Working as an Customer Account Executive you will be responsible for the retention and growth of existing business within the company, nurturing and maintaining strong long-lasting relationships. You will keep regular contact with your own portfolio of accounts, dealing with any issues that arise and carry out any training, demonstration or presentations that are required for the clients to make full use of our Myrus e-learning system and workforce development programs. In addition you will also be required to upsell new and existing products to those clients and undertake contract extension negotiations. As part of the role you will also undertake forecasting, planning and the development of targeted sales campaigns, reporting regularly on their success. There is no line-management responsibilities with this role. The position will be based at our Head Office in Stevenage.

**What Benefits Can You Expect?**
- 25 days holiday plus bank holidays. (33 in Total)
- Additional day off for Birthday
- Christmas Shutdown
- Generous pension scheme
- Access to Legal, Financial and Medical Advice for you and your family (via EAP)
- Counselling, Bereavement and CBT services available (via EAP)
- Access to a Wellbeing Portal and Health App that includes fitness, holistic health and wellbeing advice
- Discounts on over 2,000 brand products via Perks at Work including up to 50% of Cinema Tickets
- Hours of work are Monday to Thursday 8.30am to 5:30pm, Fridays 8.30am to 4pm**Salary**: £25,000 - £27,000 (DOE)
- Generous commission scheme

**The **MUST HAVE **Skills**
- Previous sales and contract negotiation experience (Minimum 2 years)
- Previous experience with CRM platforms such as Sales Force or FreshSales
- Previous experience with using Teams, Zoom or similar for web-based demonstrations.Contact us to find out more

As this role will include access to learner data, and as part of our commitment to safeguarding and promoting the welfare of young people and vulnerable adults, a DBS check will be requested in the event of being offered a position with us.


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