Customer Relations Executive

**Do you have a passion for providing an excellent customer experience?**:

- **Do you place your customer at the heart of your process?**:

- **What if you were our Member and Customer Relations Executive?**

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**Role Details**
- **Up to £10,285 (£24,000 FTE)**:

- **Permanent/Part Time (15 Hours Per Week)**

**What you’ll be doing**

**What we hope you can bring to the role**

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

**A little more about the role**
- Close opportunities effectively to meet engagement and retention targets.
- Achieve weekly and monthly activity targets set by the Relations Manager.
- Ensure Service Level Agreements are met for relevant products and services.
- Act as an advocate for members and customers within the IET, communicating their concerns, successes, and challenges to internal stakeholders.
- Collaborate with key internal stakeholders to align customer experience initiatives with broader organisational objectives, conducting regular reviews to assess opportunities and challenges.
- Track personal lead performance metrics, focusing on customer satisfaction, conversion rates, onboarding, retention, and upselling opportunities.
- Accurately process and manage sensitive customer information, including payment details for various products and services.
- Represent the IET at relevant events as required.

**A little more about what we’re looking for**
- Previous experience in a Customer Service or similar role is essential. Experience within a Professional Membership Body or similar organisation is highly preferred.
- An excellent telephone manner with strong written and verbal communication skills, ensuring clear and concise communication with colleagues and stakeholders.
- Strong organisation and time management skills, able to prioritise tasks and consistently meeting deadlines.
- Experience in processing payment details and handling highly sensitive information with accuracy and confidentiality.
- A passion for creating a positive and inclusive work environment, fostering collaboration, and contributing to a supportive team atmosphere.
- Ability to work independently and take initiative when required.

**What if you could be you? **_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our ‘Work for the IET’ site._

**Job Types**: Part-time, Permanent

Pay: Up to £24,000.00 per year

Expected hours: 15 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Work from home

Work Location: Hybrid remote in Stevenage

Reference ID: E&G016