Member Relations Executive

2 weeks ago

Stevenage, United Kingdom The Institution of Engineering & Technology Full time

**Member Relations Executive**

**circa £22,000 - £23,000 per annum pro-rata, dependent on experience**

**Permanent**

**Stevenage, Hertfordshire**

What if you could support the IET to build satisfaction and loyalty amongst members?

What if you join an enthusiastic team working towards the common goal of providing exceptional customer service?

What if you were our Member Relations Executive’?

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working withus has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

**What you’ll be doing**

You’ll support with maximizing engagement from new member sales leads to convert into membership as well as delivering a great customer service experience to our existing members, aiding member retention. All part of the goal to build a positive membershipexperience as a whole.

**What we hope you can bring to the role**

You’ll have experience in a previous, fast paced, telephone-based customer service role with a background in supporting customers with a range of queries. As a confident communicator and team worker you’ll be well rehearsed in dealing with people at alllevels internally and externally.

**We’d love to get to know you**

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all Read on for a little more information about the role.

**A little more about the role**
- Follow up member lead opportunities from colleagues.
- Promote IET products and services relevant members and prospective applicants
- Ensure our member contact services levels are maintained
- Identify and provide feedback and suggestions on market intelligence to the wider team
- Represent IET Membership at events as needed.
- Help ensure smooth administration of new and existing members onto Third Party Schemes
- Support Engagement opportunities

**A little more about what we’re looking for**
- Confident in dealing with people at all levels internally and externally.
- Excellent team-working, and coordinating skills
- Excellent communication skills
- Ability to time manage and prioritise
- Experience in processing payment details
- Very strong focus on excellent customer service
- Experienced in dealing with a diverse range of people and able to manage interpersonal relationships
- Ability to pay attention to individual detail
- Proficient in Microsoft Word, Excel, Databases, PowerPoint and Outlook

**What if you could be you?**_The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site._

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