Japanese Customer Service Co-ordinator

4 days ago

London, United Kingdom Talentspa Full time

We are currently looking for a Japanese Customer Service Co-ordinator to join our busy team.

**Salary**:£100 per day

**Contract Type**:Fixed term 12 weeks

**Hours**:9am to 5.30pm Monday to Friday

**JapaneseCustomer Service Co-ordinator Duties**:

- Bilingual Japanese and English oral, reading and written skills essential
- To provide a consistently high standard of customer service to all customers
- Respond appropriately and professionally to all customers within the agreed SLA
- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with minimum supervision
- Be able to demonstrate a strong customer focus in a fast paced environment
- Help customer register online and process their rewards
- Communicate with customers about their orders, including any delays or changes in delivery
- Keep confidential records and financial information private and secure
- Record all contact and process steps with winners via project specific winner tracking documentation / spreadsheets / databases
- Populate project data reports and keep our business system up to date
- Make prize purchases
- Prepare prizes for despatch including enclosures, wrapping and postage
- Supply winner data to fulfilment suppliers

**Japanese Customer Service Co-ordinator Requirements**:

- Friendly
- Patient
- Able to work in a fast-paced environment
- Able to work in a team
- Attentive to detail
- Excellent written communications and verbal skills
- Ability to remain calm and composed in a fast-paced, high-pressured environment
- Able to work on deadline
- Problem solver
- Listening skills
- Able to prioritise
- Strong administration skills and willingness to be flexible
- Excellent interpersonal skills with willingness to co-operate and work effectively as part of a team
- Good organisational and multitasking skills
- Prior experience working in call centres or as an at home customer service agent
- Minimum 1 year full time experience in a customer service environment or project support role
- Clear, understandable speaking voice. Native English standard language
- Accurate spelling and grammar.
- Clear, understandable written communication skills

**About the Company**:
At PromoVeritas we shape and implement prize promotions for major brands such as Cadbury, Kellogg’s, American Express and Pepsi.We are a team of 30+ legal, marketing, project management, data and logistics experts who manage everything from giving solidlegal advice on implementing promotions worldwide, to selecting winners of prize draws, to judging entries for competitions or creating ‘Willy Wonka’ style instant win packs, to contacting winners and arranging their prizes - all with an emphasis on compliance,knowledge and consumer care.There is huge amount of variety, a strong team ethos and the joy of seeing your work on supermarket shelves and websites all around the world.See our website for more information on us, our work and our clients. Establishedin 2002, the company is based in Pinner, north London, about 25 minutes from Baker Street on the Metropolitan line tube.As a result of continued growth, we are looking to recruit high calibre individuals to join our project management team, who will shareour passion for promotions and keeping clients and consumers happy.

  • Customer Service Co-ordinator

    4 days ago

    London, United Kingdom Talentspa Full time

    We are currently looking for a Customer Service Co-ordinator to join our busy team. **Salary**:£100 per day **Contract Type**: Fixed term 12 weeks **Hours**:9am to 5.30pm Monday to Friday **Customer Service Co-ordinator Duties**: - To provide a consistently high standard of customer service to all customers - Respond appropriately and professionally to...

  • Logistics &import Co-ordinator

    2 weeks ago

    London, United Kingdom Snowfox Group Full time

    **Logistics &Import Co-Ordinator**: **Head Office - Snowfox Group**: **Contract**:Full Time** **Salary**: **Contracted Hours**:45****: Snowfox Group We are the Snowfox Group: A leading international multi-channel Japanese food business. We sell over 60 million trays of fresh sushi a year worldwide as well as authentic, flavourful Japanese dishes inspired by...

  • Service Delivery Manager

    1 week ago

    London, United Kingdom Access Appointments Consultancy Limited Full time

    Would you like to be a part of professional and fast-paced team within an internationally established company? Our Client, one of the major Japanese IT/Telecom service providers throughout the world. They are currently looking for a Japanese speaking Service Delivery Manager. The role is to take care of the company’s ICT service related business in the...

  • Japanese Speaking Personal Assistant

    2 weeks ago

    London, United Kingdom People First Full time

    **YourN ewJ obT itle**:Japanese speaking Personal Assistant **TheS killsYou'll Need**:_PA, Secretary, EA, finance, team assistant, team secretary - **YourN ewS alary**:TBC **Location**:London **Who You'll Be Working for**:Financial services **What You'll be Doing Each Day**: - Extensive diary management and meeting co-ordination - Travel arrangements:...

  • Japanese Knotweed Technician – London

    6 days ago

    London, United Kingdom Japanese Knotweed Eradication Ltd Full time

    Always ActiveSalary: £26-28k pa (DOE) + overtime, company van and fuel cardAre you looking for a new job opportunity and enjoy driving? We are currently hiring for the position of Japanese Knotweed Technician to assist with treatment services.As a Japanese knotweed Technician, you will be an organised and responsible individual with attention to detail. You...

  • Co-ordinator - Data Services

    2 weeks ago

    London, Greater London, United Kingdom Co-op Insurance Full time £24,570 - £25,770 per year

    DescriptionCo-ordinator - Data Services £24,570 - £25,570 plus great benefits (Work Level 6C) 5 days over 7 working pattern, including some weekend working on a rota basis (around once a month) Manchester city centre - in this role you'll work in a hybrid way splitting your time between home and coming to the office 1-2 days per week (find out more...

  • IT Administrator

    6 days ago

    City Of London, United Kingdom Access Appointments Consultancy Limited Full time

    London | Up to 28K/Year | Ref. VAC 14018Our Client, an international IT/Telecom service providers throughout the world, is currently recruiting a Japanese speaking IT Administrator to join their professional and friendly team.The job holder is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including...

  • Full Time Waiter

    2 weeks ago

    London, United Kingdom Yama Momo Japanese Restaurant Full time

    **Job Summary** We are looking for full-time waiters/waitresses at our busy Japanese Restaurant in East DULWICH. We have great food and an exciting cocktail bar which is very popular with the locals. Training in Japanese food and drink is provided, so previous knowledge is not essential, you just need to be keen to learn. Responsibilities include setting...

  • Customer Care Co-ordinator

    2 weeks ago

    North London, United Kingdom Fawkes & Reece (London) Full time

    Day to day duties as a Customer Care Co ordinator - Conduct customer focused research to personalise experiences - Address and resolve customer complaints - Gather critical customer feedback to shape the company's strategies Skills we're looking for as a Customer Care Co ordinator - Experience of working in a professional secretarial/administration role. -...

  • Customer Service Co-ordinator

    2 days ago

    London, United Kingdom Elite Contract Labour Suppliers Full time

    We are a recruitment agency looking for a Customer Service Co - Ordinator to work alongside the Customer Success Manager in a Contract Furniture Hire Company. **Job Details**: **_Customer complaints:_** As good as we are, customer complaints sometime occur, it will be your job to ensure customers are contacted within 1 working day of a complaint from being...