Quality Improvement Lead

3 days ago

London, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Support the development of quality and safety improvements within the adult community service line, encouraging clinical colleagues to challenge the status quo. Use tested and credible tools and techniques, including lean processes, to evaluate and analyse highly complex and contentious issues, which adversely affect current Service Line performance in clinical and administrative processes. Assist with problem-solving to find and understand root causes of underperformance. Work to support the implementation of improved pathways of care or administrative processes that bring about higher quality and less waste Devise and develop appropriate information sharing systems to facilitate effective working practices for new end to end processes.

Support community service line to understand data capture and associated reporting, including robust benefits realisation for each project. Support the development of business cases if required. Organise service line workshops as appropriate to present complex information to staff and senior leaders and engage them in the process of change. Support drafting quality impact assessments of service transformation and change.

Establish and mange effective governance arrangements for the Clinical Service Line improvement programme. Ensure that programme outputs are of a high quality and on time and within budget. Proactively monitor programme progress, issues and risks, taking corrective and mitigating action where necessary. Draft highly complex, sensitive and contentious information and present this draft information in a clearly understandable format for various stakeholders to support the transformation/change process.

Keep service value and sustainability at the heart of change and seek out and develop opportunities to improve the efficiency of services. Address specific opportunities for improving value by analysing productivity and identifying and driving through action plans to optimise this, in partnership with Community Service Line and borough teams.

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