Head of Quality Assurance and Improvement

Liaise is a leading provider of high-quality specialist support services for adults with complex learning disabilities and needs. Our mission is to ensure that every person we support can live richer, happier lives.

We are proud of our values and believe our team should be Positive, Progressive and Personal on an everyday basis and are now looking for a Head of Quality Assurance and Improvement to join us on the next stage of our journey.

**Job Overview**

The Head of Quality Assurance and Improvement is responsible for leading the Quality Assurance and Improvement programmes across the group and ensuring that the support function operates effectively and efficiently and in alignment with the Company Mission, Vison and Values. They will work collaboratively across operations and central support functions to ensure that care and support services are supported to achieve and maintain the highest quality outcomes.

The Head of Quality Assurance and Improvement will take overall responsibility and ownership of Quality Assurance processes and systems and continue to develop our improvement approach alongside operational colleagues and the Quality team to deliver the strategic aims of the business by:

- Ensuring our services achieve high quality outcomes for the people we support.
- Compliance with UK regulations and achieving ‘Good’ or ‘Outstanding’ ratings with the CQC.
- Manage quality systems and continuously improve how we audit, collect and report on quality
- Develop our inclusion approach including setting up internal Quality Checker team
- Leading the Assurance and Improvement team they will champion quality and the values of the organization and exhibit the highest standards personally and professionally.

**Leadership**
- Experience of working in services for people with a learning disability, autism and challenging behaviour
- Lead on ensuring Liaise remains at the forefront of any regulatory, legislative and policy changes.
- Deliver high quality thorough audits and Mock inspection reports and action plans and put in place measures to support service improvement and better outcomes for people
- Lead the development of intelligence gathering and reporting from stakeholders, families and people who we support
- Lead and continue to develop our approach to quality assurance and service improvement in a changing landscape
- Develop our inclusion strategy creating innovative opportunities for people we support to engage with Liaise and each other
- Ensure the team continue to develop their knowledge and approaches in line with regulatory practice and engage in as well as contribute to Liaise training & development offer
- Lead on Safeguarding and MCA for the company providing advice and guidance as required
- Ensure effective partnership working with operational colleagues that supports implementation and change within individual services and the wider group. Identifying any operational barriers and supportive solutions to overcome this.
- Participate in effective team working and the development of productive working relationships. You will ensure communication is effective, respectful, professional and clear, allowing you to communicate with the people you support as well as families, professionals, and our colleagues to achieve positive outcomes for the people we provide support to.

**Quality and Compliance**
- Have up to date knowledge of the regulatory approach to learning disability services as well as the familiarity with the emerging single assessment framework
- Help prepare the company to make the best use of systems and data to meet and exceed regulator requirements
- Be responsible for ensuring internal systems, policies and procedures meet compliance and legislative requirements
- Develop a suite of Quality KPI’s and produce timely reports for all levels of the company
- Provide routine and adhoc incident analyses
- To engage regularly with the Quality Analyst and provide monthly updates on relevant team Key Performance Indicators and agreed outcomes.
- Work with the PBS and MDT leads on ensuring we are targeting support to the right places
- Engage with external providers of training and accreditation as needed

**Business Management**
- Manage the QA/QI team budget and contribute to budget setting annually
- Ensuring recruitment, induction and retention of colleagues is managed effectively
- Develop appropriate recommendations for the development of service culture
- Escalate concerns professionally to operations colleagues and seek to support a resolution.
- To represent the company in meetings with regulators, local authorities and other external stakeholders.
- Work collaboratively with the wider Quality Team to maximise quality outcomes for people we support

**Working Environment**
- Home based with frequent travel across the Group to services. It is expected that the post holder will spend a proportion of their week in services
- Flexible working approach required to mee