IT Service Desk Analyst

22 hours ago

London, United Kingdom Lorien Full time

IT Service Desk Analyst - 1st and 2nd Line - Insurance
- £20,000 - £35,000
- Permanent
- UK Based
- London
- Diverse Company culture

We're collaborating with a prominent brand in the insurance market that is looking for an IT Service Desk Analyst.

Our client is investing in technology like never before, given the rapid rate of technological change, which is bridging the gap between new and major challenges that businesses face. Our client assists in the development of complex, technology-enabled businesstransformation efforts, especially in the Financial Services industry.

**The Role**

Your primary responsibility in this role will be to provide first
- and second-level support by answering calls and managing any incidents or Service Requests that result via the Service Desk system (currently Service Now). This role serves their officesin Miami, the Netherlands, Amsterdam, London, Cheltenham, and East Grinstead.

**Day to Day Responsibilities**
- Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable.
- Provide 1st and 2nd level support to all users.
- Report any incidents/issues that could affect the business to the Service Desk Team Leader.
- Ensure daily administrative duties of the Service Desk position are completed
- Ensure that the support tasks within Group IT are carried out in a professional and timely manner.

**Essential Skills**
- Advanced knowledge of O365
- Knowledge of Active Directory and MS Exchange / O365 suite of products
- Either a relevant degree or certification

**Some Amazing Benefits**:

- 25 days holiday plus our holiday buying scheme
- An excellent pension
- Private Healthcare
- Cycle2Work scheme
- Wellbeing subsidy
- Annual volunteering day - to give something back to your community

If you'd like to play a key part in our journey, then please send us your CV

Tel: +

**IND_PC1**

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.

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