Hotel Operations Manager

We are currently looking for an experienced Operations Manager to join our team.

The position is full time and offers a competitive salary (depending on experience and qualifications)

As Operations Manager, you'll support the day-to-day leadership of the hotel, ensuring operational consistency, exceptional guest service, and team engagement across departments.

As part of Brightstar Hospitality Management, our values are at the heart of everything we do — Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care.

As Operations Manager, you'll bring these values to life by creating a workplace that is motivating, rewarding, and built on trust. You'll inspire your team to aim high and grow, while ensuring every guest experience is delivered with care and authenticity. With your passion for hospitality and high standards, you'll support this hotel to drive operational excellence and make a lasting impact on both your people and your guests.

Objectives of this role:

· Foster a motivated and high-performing team that lives the Brightstar values.

· Support exceptional guest service across all operational areas.

· Assist in the delivery of revenue and profit targets through effective operations.

· Act as a trusted and visible leader within the property.

· Ensure compliance with safety, brand, and operational standards.

Key Responsibilities

People

· Lead by example to deliver an engaged and accountable team culture.

· Motivate, coach and develop team members, supporting succession and training plans.

· Drive effective departmental inductions and onboarding using PlanDay and other tools.

· Partner with the Heads of Department to manage team performance and engagement.

· Ensure staffing levels and rota planning are aligned with business needs and budget.

· Participate in the recruitment process, including drafting job postings, screening candidates and coordinating interviews.

Quality

· Ensure consistent delivery of service across all areas

· Collaborate with teams to implement actions that exceed guest expectations.

· Monitor and drive Trust You scores and guest feedback, taking ownership of service recovery and improvements.

· Support ongoing maintenance standards and ensure a strong visual presentation across the property.

Profit

· Support effective costs control and budget / forecast management across relevant departments.

· Work closely with the General Manager and central teams to align on cost management and revenue opportunities, to maximize expected GOP conversion results.

· Assist in stock control and procurement, ensuring suppliers are managed in line with budgets.

Responsible Business

· Maintain a safe and secure environment for guests and staff by ensuring all H&S and fire safety protocols are followed.

· Comply with all food safety and hygiene regulations, maintaining high audit scores and best practice.

· Be present and involved during peak service times to support operational delivery.

· Always represent the hotel in a professional and positive way.

· Take on Duty Manager responsibilities when required, supporting the hotel's needs across all areas.

Skills and Qualifications

• Proven experience in hotel operations.
• Hands-on leader with a people-first mindset.
• Strong communication, leadership, and coaching skills.
• Experience with Microsoft Office, PMS, and POS systems.
• Strong sense of responsibility, with the ability to work under pressure and to deadlines.

· Flexible to work evenings, weekends, and bank holidays in line with business needs.

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list

Job Types: Full-time, Permanent

Benefits:

• Company pension
• On-site parking

Experience:

• Operations management: 2 years (required)

Work Location: In person