Hotel Manager

2 weeks ago

Birmingham B AF, United Kingdom Brightstar Hospitality Management Limited Full time £40,000 per year

Role: Hotel Manager

Salary: £40,000 per annum

Annual bonus scheme, benefits

Reporting to: Area Manager, Director of Operations, Brightstar Senior Team

Location: Chester Road, Castle Vale, Birmingham.

This is a hands-on role in a busy hotel and you will be involved in and oversee the day-to-day operation as well as working with the Brightstar Hospitality central team to develop the business and deliver great success.

The ideal candidate will currently be working in a similar role or be a manager within a larger hospitality business looking to take the first step in running their own property.

RESPONSIBILITIES

Recruitment / HR

· Work with Brightstar to recruit, train and develop a team for the hotel to ensure 5* standards of service are always delivered

· Management, supervision, motivation and development of the team

· Preparation of rotas ensuring correct levels of staff for business needs

· Appraising of team members and from those appraisals producing and implementing training and development plans

Operations

· Develop processes and procedures to ensure the smooth operation of the business to include financial, Health and Safety & HR

· Management of reception, housekeeping and food service to ensure the smooth running of the operation to meet both guest expectations and company standards

· Ensuring hotel security and safety of guests including provision of first aid and taking control in an emergency situation

· Managing housekeeping staff to ensure quality standards are met

Procurement

· Work with Brightstar team on local & national supply agreements

· Regular review of costs and invoicing to ensure best prices are achieved

Finance

· Ensure all central finance processes are in place and regular reconciliation and auditing is completed on all financial transactions

· Preparation of internal financial and head office reports including supporting completion of month end procedures

Quality

· Ensuring high levels of service to guests and that their expectations are met on all occasions and driving the online and public reputation of the hotel

· To ensure quality checks are carried out consistently and the hotel is compliant with cleanliness, condition and safety standards

· To ensure adherence to health and safety procedures and practices as determined by the company and any approved external consultant

REQUIREMENTS & SKILLS

· Minimum 2 years' experience as a manager in a hospitality setting, ideally in a similar hotel environment

· Familiarity with all aspects of limited-service hotel operations, including front office, F&B and housekeeping and have a good understanding of relevant Health and Safety laws and requirements.

· Good working knowledge of human resources processes and best practices

· Outstanding communication and interpersonal skills

· Ability to handle data with confidentiality

· Good organisational and time management skills

· A motivated self-learner, who enjoys learning and engaging with new systems

Job Type: Full-time

Pay: £40,000.00 per year

Benefits:

  • Company pension
  • Employee discount

Work Location: In person

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