Telecoms Customer Service/Technical Support

3 days ago

Blackburn BB, United Kingdom Unified World Communications Ltd Full time

Job Title: Customer Service Advisor – Telecommunications

Location: BLACKBURN - Office based only

Contract Type: Full-time

Salary: £22,500 Per Anum

Job Purpose

We are seeking a professional and motivated Customer Service or Technical Support Advisor to join our team within the telecommunications sector. The successful candidate will play a key role in supporting our business customers, delivering a high level of service, and ensuring all enquiries are handled efficiently and professionally.

Key Responsibilities

  • Act as the first point of contact for business customers, providing prompt and accurate responses to queries via telephone, email, and online channels.
  • Handle account-related enquiries, service requests, and issue resolution in a professional and timely manner.
  • Build and maintain strong customer relationships by demonstrating excellent communication and interpersonal skills.
  • Accurately record and update customer information in the CRM system.
  • Work collaboratively with colleagues and other departments to resolve complex issues and ensure customer satisfaction.
  • Provide clear guidance and support to customers on telecommunications products, services, and solutions.
  • Meet service-level agreements (SLAs) and contribute to achieving departmental performance targets.

Skills & Experience

  • Previous experience in a customer service role, preferably within telecommunications or a related industry (desirable but not essential).
  • Excellent communication skills – both verbal and written – with the ability to adapt style to suit business customers.
  • Strong problem-solving abilities and a professional approach to managing challenging situations.
  • High level of accuracy and attention to detail when handling customer accounts and information.
  • Ability to work under pressure while maintaining a positive and professional manner.
  • Proficiency in using IT systems, including Microsoft Office and CRM platforms.

What We Offer

  • Competitive salary and benefits package.
  • Training and development opportunities to support career progression.
  • A supportive and collaborative team environment.
  • The opportunity to work with leading telecommunications products and services.

How to Apply:

If you are passionate about delivering outstanding customer service and are looking for the next step in your career within telecommunications, we would love to hear from you.

Job Type: Full-time

Pay: Up to £12.21 per hour

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Experience:

  • Customer service: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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