Customer Service Manager

4 days ago

Blackburn BB, United Kingdom RBA Partners Ltd Full time £55,000 - £65,000 per year

Customer Service Manager – Central Lancashire

£55,000 – £65,000 + Benefits

Leading UK Manufacturer – Home Improvement & Building Products

Our client is a market-leading manufacturer in the home improvement and building products sector, supplying major retailers, trade partners, and installers across the UK. With a strong reputation for quality, innovation and reliability, the business is now seeking a Customer Service Manager to lead and develop its customer service function.

Reporting to the Operations Director, you will take full responsibility for the performance, capability and culture of a multi-site customer service team. Your focus will be on ensuring customers receive the highest levels of support — right first time, on time — while creating the systems and behaviours that deliver continuous improvement across the customer journey.

Key Responsibilities:

  • Lead, coach and develop a team delivering outstanding service to trade and retail customers.
  • Implement performance metrics around OTIF, RFT, NPS/CSAT and complaint resolution.
  • Collaborate closely with Operations, Technical and Sales teams to ensure seamless order fulfilment.
  • Introduce structured customer feedback and service improvement initiatives.
  • Drive the adoption of improved systems and digital tools to enhance response and efficiency.
  • Represent the "voice of the customer" at management level and contribute to strategic planning.

About You:

You'll be an experienced customer service leader from a manufacturing, construction products or trade supply environment, used to managing both people and process in a fast-moving setting. Commercially astute and highly organised, you combine empathy and authority to deliver results through your team.

This is an opportunity to make a real impact in a well-established, progressive business that values professionalism, accountability, and continuous improvement.

What Next:

If you have the experience, skills and ambition for this role, please apply with your CV including details of your current package. However, if you would like to discuss this opportunity and your suitability, please call Andrew Clews on

Job Types: Full-time, Permanent

Pay: £55,000.00-£65,000.00 per year

Benefits:

  • Company pension
  • On-site parking

Work Location: In person

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