Field Operations Coordinator

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

"I feel really lucky to be surrounded by such a great team. I'm not only grateful that they've helped me achieve my goals, but also that I can give them a place where they can achieve theirs."

- Michael Kors -

We have an exciting opportunity for a
Field Operations Coordinator
in our
London
office.

What you'll do:

Operational Excellence

• Champion efficient and effective ways of working across the Ops team and within the field.
• Identify and implement cost-control measures and process improvements that benefit stores and support teams alike.
• Own personal goal setting and the delivery of operational projects with a focus on scalability, compliance, and field impact.
• Support business initiatives and ensure all critical store-level tasks and deadlines are met through cross-functional collaboration.

Store Operations & Administration

• Oversee critical store requests and issues via Zendesk/Raven, ensuring timely resolution, escalation, and communication.
• Maintain expert-level knowledge of in-store systems and operational tools (e.g., 365, SPOTLIGHT, ATTENSI, MICROSTRATEGY, QLIK, Adobe Suite).
• Coordinate regional feedback and align on action plans.
• Maintain accurate records of resources, communications, training, and operational initiatives.

Communication

• Act as the central liaison between stores and the corporate office, promoting inclusive, timely, and effective communication.
• Manage the content, publishing, and cadence (52-week plan) of all field communications.
• Partner with Field Leadership through weekly calls and store visits to ensure local needs are represented.
• Support communication strategies for rollout of new policies, projects, and store visit action plans.

Field Development

• Lead operational training for all new field hires, including Store Managers, District Managers, and Assistant Managers.
• Partner with L&D and Field Leadership to develop and implement monthly training priorities and resources.
• Identify and support training across regions Destination ONE locations.
• Coordinate translation and production of cost-effective training materials and operational documentation.

New Store Openings (NSO) & Real Estate Projects

• Partner with NSO Operations Manager on end-to-end operational process for NSOs, Design, and Visual teams. Support with project timeline and ensure operational readiness and milestone completion.
• Support recruitment, onboarding, and training for new store teams.
• Conduct post-opening visits to assess store performance, training gaps, and compliance with operational standards.

MK Perks:

A purpose-driven workplace where you can grow your career, enjoy flexible benefits, and be part of a culture built on inclusion, impact, and recognition.

• Career Growth
• Clear paths for progression, leadership opportunities, and mentorship programs to help you thrive.
• Work-Life Balance & Flexibility
• Support for your well-being with flexible work options and generous time-off policies.
• Diversity, Equity & Inclusion
• Be part of an inclusive culture—recognized by
  Forbes
  as a Best Employer for Diversity—where diverse talent is empowered to succeed.
• Exclusive Employee Perks
• Enjoy discounts on premium products and luxury brands.
• Impact & Social Responsibility
• Contribute to global and local causes through volunteer days, sustainability programs, and charitable giving.

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V