Field Operations Coordinator

Michael Kors is always interested in hearing from talented globally-minded individuals with a passion for fashion.If you enjoy working in a creative fast-paced environment then we would love to hear from youIf you enjoy working in a creative fast-paced environment then we would love to hear from youI feel really lucky to be surrounded by such a great team. Im not only grateful that theyve helped me achieve my goals but also that I can give them a place where they can achieve theirs.- Michael Kors -We have an exciting opportunity for a Field Operations Coordinator in our London office.What youll do:Operational ExcellenceChampion efficient and effective ways of working across the Ops team and within the field.Identify and implement cost-control measures and process improvements that benefit stores and support teams alike.Own personal goal setting and the delivery of operational projects with a focus on scalability compliance and field impact.Support business initiatives and ensure all critical store-level tasks and deadlines are met through cross-functional collaboration.Store Operations & AdministrationOversee critical store requests and issues via Zendesk/Raven ensuring timely resolution escalation and communication.Maintain expert-level knowledge of in-store systems and operational tools (e.g. 365 SPOTLIGHT ATTENSI MICROSTRATEGY QLIK Adobe Suite).Coordinate regional feedback and align on action plans.Maintain accurate records of resources communications training and operational initiatives.CommunicationAct as the central liaison between stores and the corporate office promoting inclusive timely and effective communication.Manage the content publishing and cadence (52-week plan) of all field communications.Partner with Field Leadership through weekly calls and store visits to ensure local needs are represented.Support communication strategies for rollout of new policies projects and store visit action plans.Field DevelopmentLead operational training for all new field hires including Store Managers District Managers and Assistant Managers.Partner with L&D and Field Leadership to develop and implement monthly training priorities and resources.Identify and support training across regions Destination ONE locations.Coordinate translation and production of cost-effective training materials and operational documentation.New Store Openings (NSO) & Real Estate ProjectsPartner with NSO Operations Manager on end-to-end operational process for NSOs Design and Visual teams. Support with project timeline and ensure operational readiness and milestone completion.Support recruitment onboarding and training for new store teams.Conduct post-opening visits to assess store performance training gaps and compliance with operational standards.MK Perks:A purpose-driven workplace where you can grow your career enjoy flexible benefits and be part of a culture built on inclusion impact and recognition.Career GrowthClear paths for progression leadership opportunities and mentorship programs to help you thrive.Work-Life Balance & FlexibilitySupport for your well-being with flexible work options and generous time-off policies.Diversity Equity & InclusionBe part of an inclusive culturerecognized by Forbes as a Best Employer for Diversitywhere diverse talent is empowered to succeed.Exclusive Employee PerksEnjoy discounts on premium products and luxury brands.Impact & Social ResponsibilityContribute to global and local causes through volunteer days sustainability programs and charitable giving.The Company is an equal employment opportunity employer. The Companys policy is not to unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation gender identity religion national origin age military status disability genetic information or any other consideration made unlawful by applicable federal state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process please contact our Talent Acquisition team at Required Experience:IC Key Skills Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1