Field Operations Coordinator

1 week ago

Greater London, United Kingdom Michael Kors Full time

We have an exciting opportunity for a **Field Operations Coordinator** in our **London** office.* Champion efficient and effective ways of working across the Ops team and within the field.* Identify and implement cost-control measures and process improvements that benefit stores and support teams alike.* Own personal goal setting and the delivery of operational projects with a focus on scalability, compliance, and field impact.* Support business initiatives and ensure all critical store-level tasks and deadlines are met through cross-functional collaboration.* Oversee critical store requests and issues via Zendesk/Raven, ensuring timely resolution, escalation, and communication.* Maintain expert-level knowledge of in-store systems and operational tools (e.g., 365, SPOTLIGHT, ATTENSI, MICROSTRATEGY, QLIK, Adobe Suite).* Coordinate regional feedback and align on action plans.* Maintain accurate records of resources, communications, training, and operational initiatives.Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience.
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