Operation Coordinator

2 weeks ago

London Area, United Kingdom eccffd08-9ce0-47d8-9db6-d691459f6413 Full time £40,000 - £50,000 per year

Location
: Remote (1 days a week in London office)

Employment Type
: Full-Time

About Us

We are a fast-growing supplement brand operating in both the US and UK markets through Direct-to-Consumer (DTC) channels and Amazon FBA. Our mission is to help people improve their health with science-backed, premium products. We are looking for a highly organized, detail-driven Operations Coordinator to support our expanding supply chain, logistics, and operational processes across multiple regions.

Position Overview

The Operations Coordinator will play a key role in ensuring smooth day-to-day operations across our DTC and Amazon FBA channels in multiple marketplaces. This role is ideal for someone who thrives in a fast-paced eCommerce environment, has strong analytical and communication skills, and can confidently manage logistics, inventory, and cross-functional coordination.

Key Responsibilities

Supply Chain & Inventory Management

  • Monitor inventory levels across 3PL warehouses, Amazon FBA fulfillment centers, and DTC logistics partners in the US and UK.
  • Coordinate purchase orders, production timelines, and replenishment needs with suppliers and manufacturers.
  • Track inbound shipments and ensure timely delivery to Amazon FBA and 3PL partners.
  • Maintain accurate SKU-level reporting and perform regular stock reconciliations.

Amazon FBA Operations

  • Manage FBA shipment creation, labeling requirements, and compliance with Amazon policies.
  • Monitor inventory health (e.g., excess stock, stranded inventory, restock limits, IPI score).
  • Work with Amazon Seller Central to resolve shipment discrepancies, reimbursement claims, or listing issues.

DTC Fulfillment & Logistics

  • Oversee daily order flow, fulfillment accuracy, and shipping performance from our DTC channels.
  • Liaise with 3PL partners to troubleshoot delays, address packaging or pick/pack issues, and improve operational efficiency.
  • Monitor carrier performance, shipping costs, and customer service escalations linked to logistics.

Operations Administration

  • Maintain SOPs and workflow documentation for operational processes
  • Collaborate with marketing, finance, and customer support teams to ensure operational readiness for promotions, launches, and restocks.
  • Assist with forecasting by providing accurate data on sales velocity, seasonal trends, and regional demand patterns.

Quality & Compliance

  • Coordinate product testing, regulatory documentation, and batch certifications for supplements.
  • Ensure product packaging, labeling, and import/export documentation meet US and UK compliance standards.

Requirements

  • 2+ years experience in FMCG, eCommerce operations, supply chain, inventory management, or logistics (supplements or CPG preferred).
  • Familiarity with Amazon FBA and Seller Central - shipment creation, inbound FBA processes, and inventory health.
  • Experience working with 3PL providers in the US and/or UK.
  • Strong proficiency in Excel/Sheets and operations tools (e.g., ERP, inventory management software).
  • Excellent communication, organization, and problem-solving skills.
  • Ability to work independently, multitask, and adapt in a fast-moving environment.
  • Bonus: Knowledge of supplement industry regulations (FDA, MHRA), Shopify experience, or operational work with DTC brands.

What We Offer

  • Competitive salary and performance-based bonuses
  • Flexible remote/hybrid work environment
  • Opportunity to make a meaningful impact in a rapidly scaling health & wellness brand
  • Growth potential as the company expands into new markets and product lines

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