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Aftersales Manager

2 weeks ago

BerwickUponTweed TD TX, United Kingdom Tustain Motors Full time £37,000 - £50,000 per year

Job Overview

The Aftersales Manager plays a pivotal role in ensuring customer satisfaction and loyalty post-purchase. This position is responsible for managing the aftersales team, developing strategies to enhance customer experience, and driving sales through upselling opportunities. The ideal candidate will possess strong communication skills, a passion for customer service, be commercially minded and motivated by setting, achieving and exceeding targets.

Duties

  • Oversee the aftersales team, providing guidance and support to ensure high performance and customer satisfaction.
  • Develop and implement aftersales strategies that promote upselling and enhance customer engagement.
  • Maintain regular communication with clients to address enquiries, resolve issues, and gather feedback on products and services.
  • Utilise CRM software to track customer interactions, manage leads, and analyse sales data for continuous improvement.
  • Collaborate with other departments to streamline processes and improve overall service delivery.
  • Role Requirements:

Skills

  • Excellent organisational skills to manage multiple tasks efficiently while maintaining attention to detail.
  • Strong communication skills, both verbal and written, to convey information clearly and persuasively.
  • Proficient in using CRM software for tracking sales activities and customer interactions.
  • Ability to identify upselling opportunities that align with customer needs, enhancing their overall experience.
  • Excellent communication skills

Job Type: Full-time

Pay: £37,000.00-£50,000.00 per year

Benefits:

  • Company car
  • Company pension
  • On-site parking

Work Location: In person