Aftersales Retention Manager

6 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lloyd Motor Group Full time

20 Oct - 30 Nov 25 Newcastle

An exciting opportunity has arisen for a
Aftersales Retention Manager
to join
Lloyd BMW
based in
Newcastle.
Salary:
Basic Salary with OTE £ £36000

Hours:
08:00 – 17:30

Role Responsibilities

  • Manage the day-to-day operations of a busy Retention and Administration department, overseeing 2 Retention Executives and 1 Service Administrator.
  • Utilise iLloyd, dealer, and management systems to ensure efficient workflow.
  • Contact customers due for service, MOT, or repair to maintain strong retention rates.
  • Review Vehicle Health Check (VHC) reports and follow up on any outstanding work.
  • Assist with job card preparation, including producing a daily split report for team review.
  • Liaise with workshop management to ensure job card accuracy and quality.
  • Support service administration, including internal job card preparation and invoicing.
  • Manage leads regularly via AWP (CBS, service, battery).
  • Conduct 48-hour follow-up calls, including VOC (Voice of Customer) survey reminders.
  • Provide general administrative support to the Service Management team.

Performance Management

  • Regularly review the TTS system to monitor Retention Executive call quality.
  • Oversee workshop load and diary management to maximise efficiency.
  • Produce daily and weekly performance reports for Service Management.
  • Monitor and report on daily opportunity metrics (map/app), tracking both individual and departmental KPI performance.

Company Benefits

  • 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
  • Healthcare cash plan.
  • Employee vehicle-discount schemes.
  • Highstreet discounts.
  • Cycle to work scheme.
  • Eyecare vouchers.
  • Free flu jabs.
  • Pension scheme.
  • Life Cover.
  • Internal and manufacturer training.
  • Staff referral scheme.
  • Tool insurance.

About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

IND2

  • Client Retentions Executive

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Collect Group Full time £20,000 - £24,000 per year

    Client Retentions TeamRole SummaryAs a Client Retentions Lead, you will be responsible for:Monitoring trade levels and engaging with clients to gain a better understanding of their needs, expectations and perception of TCG, to drive customer satisfactionWorking alongside customer service colleagues, to support with inbound and outbound calls, and internal...

  • Customer Retentions Advisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time £26,000 - £52,000 per year

    Customer Retentions Advisor Permanent | £26,200 | £5k A little bit about us We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It's a game changer.It's also a gorgeous place to work. Everybody gets stuck in to make things work, the...

  • Renewals and Retentions Agent

    21 hours ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everything Managed Group Full time £20,000 - £40,000 per year

    Renewals and Retentions Agent We are:Everything Managed is one of the fastest-growing companies in the UK and our vision is revolutionising fully managed business services via technology with a world class customer experience which we will deliver by creating a culture of community, engagement, development and empowerment.You are:Experienced in working in a...

  • Sales and Retention Advisor

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The AA Full time £24,000 - £32,000 per year

    This is the jobJob Title: Sales and Retention AdvisorLocation: Quorum Business Park, Newcastle upon Tyne, NE12 8EXSalary: £24,500 plus monthly bonus of £250 on averageContract: Full time – permanent - hybrid workingHours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:00pm and alternate Saturday shifts between 9am – 5:00pmHere...

  • Account Manager

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TrueNorth® Full time £40,000 - £80,000 per year

    Account ManagerNewcastle upon Tyne (Hybrid)As an Account Manager, you will take ownership of client relationships and drive innovation across your assigned customer base. You'll be responsible for developing and executing account strategies that maximize revenue growth, enhance client satisfaction, and ensure long-term retention. This is a pivotal role that...

  • Outbound Customer Advisor

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full time £24,000 - £30,000 per year

    OTEOverview Working Hours: 40 hours per week, rota-based Operating Hours:Monday to Friday: 9:30 AM – 6:00 PM. Reports to: CCC Team Leader / Manager Key Relationships: Aftersales Teams, Dealership ColleaguesOTE up to £30,000Be the Voice of Lookers – Join Us as a Customer AdvisorAre you a customer-focused communicator with a passion for delivering...

  • Outbound Customer Advisor

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Motor Group Limited Full time £30,000 - £60,000 per year

    Overview Working Hours: 40 hours per week, rota-based Operating Hours:Monday to Friday: 9:30 AM – 6:00 PM. Reports to: CCC Team Leader / Manager Key Relationships: Aftersales Teams, Dealership ColleaguesOTE up to £30,000 Be the Voice of Lookers – Join Us as a Customer AdvisorAre you a customer-focused communicator with a passion for delivering...

  • Senior Account Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SFG20 Full time £60,000 - £120,000 per year

    About usSFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances...

  • Account Manager

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Test Driven Solutions Ltd. Full time £50,000 - £70,000 per year

    .Newcastle, United Kingdom (Hybrid)APPLY NOWTDS is a growing software consultancy of 150 passionate engineers, designers, and strategists. We specialise in delivering high-quality, scalable, and innovative software solutions for our clients across various industries. As we continue to expand, we are seeking a dynamic Account Manager to develop and grow long...

  • CRM Manager

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas Group Full time £60,000 - £80,000 per year

    Description Position at LeoVegas UKABOUT THE ROLE As CRM Manager for Canada and Ontario, you will be responsible for developing and executing CRM strategies that drive customer retention, increase player lifetime value, and improve customer engagement. You'll own the end-to-end CRM cycle for the market, using your knowledge of the Canada and Ontario iGaming...