Client Retention Executive

Client Retention Executive

(Full-time, Office-Based, Monday – Friday)

At Black Sheep Utilities, we're expanding our Client Retention team and are seeking motivated, results-driven individuals who want more than just a job – they want a successful career in a growing business.

Whether you're already working in telesales, account management, or client retention this is your opportunity to manage an established portfolio of customers, develop trusted relationships, and maximise client retention . All whilst enjoying a high-energy, supportive team environment with clear opportunities for progression and uncapped earning potential.

The Role

As a Client Retention Executive, you will be responsible for managing and retaining a portfolio of existing business customers. You'll:

• Maintain strong relationships with current and previous clients.
• Identify opportunities for renewals and additional services.
• Schedule renewal and 'winback' calls with a Utilities Consultant. Protecting revenue by using persuasive selling techniques and promoting our services.
• Referring any current contract service issues to the customer service team to resolve.
• Deliver outstanding service while consistently meeting your targets.
• This role has opportunity to grow into a sales position, there will be opportunity to make your own smaller sales once established.

Our Client Retention Executives work closely with our Utilities Consultants, ensuring no opportunity to retain or grow business is missed. This is a high-energy, target-driven role with significant earning potential.

From day one, you'll receive structured training and ongoing support to ensure you have the tools, knowledge, and confidence to succeed in a fast-paced sales environment.

What We Offer

• Competitive starting salary based on experience. (Minimum £30,000)
• Uncapped commission – top performers regularly earn £1,500+ per month
• Realistic OTE of £60,000+
• 25 days annual leave + bank holidays
• Up to 5 additional days off through our attendance reward scheme
• Birthday leave (after 1 years' service)
• Life Assurance after 12 months of service
• Health Insurance after 2 years of service
• Early finish on Fridays, regular incentives, and team socials
• Fully stocked kitchen and recreation area with free snacks and drinks
• Genuine career progression – we love to promote from within

Who We're Looking For

We're looking for ambitious and self-motivated individuals who thrive in a target-driven environment and are passionate about client success.

You will:

• Have proven B2B telesales, account management or client retention experience with a track record of competently managing your pipeline and exceeding targets. Ideally in a win-back or retention role within a cancellations department or similar.
• Be driven by results and financial rewards
• Be resilient and adaptable in a fast-paced environment
• Be able to follow proven processes and scripts while maintaining a professional and engaging style
• Have a positive attitude and a growth mindset

If you're ready to take the next step in your sales career with a company that values, supports, and rewards its people, we'd love to hear from you.

Apply now to join the Client Retention team at Black Sheep Utilities.

Job Types: Full-time, Permanent

Pay: £30,000.00-£60,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Private medical insurance
• Referral programme

Ability to commute/relocate:

• Brighton BN1: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Why did you leave/are you leaving your most recent role?
• Why do you want to work in Client Retention?
• The start date for this role is 12th January, will you be able to commit to this date?

Experience:

• B2B telesales, Account Management or Client Retention: 1 year (required)

Work Location: In person