Client Services Executive

**WHO ARE WE?**

The Student Room Group (TSR) is the largest, most useful and best-loved online student community. Millions of students turn to us first for advice, info and support on work, learning and life’s ups and downs. And that means we’re uniquely privileged to connect educators, employers and consumer brands to switched-on young people actively seeking out answers and meaningful connections.

**WHAT DOES A CLIENT SERVICES EXECUTIVE AT TSR DO?**

Working within our Client Services team, playing a key role in delivering outstanding support to our clients at The Student Room.

you'll keep clients informed, set clear expectations, and make sure everything is in place for seamless delivery.

**What you’ll do**:
**- Manage Client Communications**:Replying to tasks raised by our Clients and Sales Team, escalating to Customer Success Managers or Head of Client Services where appropriate.

**- Client onboarding**: Guide new clients through their booked campaigns, setting clear expectations on what’s needed and when. Review creative materials, providing early feedback to ensure they meet our standards.

**- Display Ad Setup**:Traffic display ads through Google Ad Manager & DV360 using creative provided by our clients.

**- System Management**: Keep opportunities updated in Salesforce. Manage advertiser details and campaign schedules to maximise inventory and avoid clashes.

**- Campaign Monitoring & Optimisation**:Regularly check campaign performance, making adjustments to ensure everything is on track and achieving the best possible results.

**- Work collaboratively**: Work closely with the Client Services team, Sales, and other departments to coordinate and streamline client campaigns.

**- Ad hoc**:Take on additional responsibilities based on business needs and strategy.

**This opportunity will suit someone who**:

- Have a passion for doing what’s best for students and want to make a positive impact
- Are highly detail-oriented and analytical, with a knack for spotting issues before they arise.
- Have strong IT skills and feel comfortable using various systems and software daily.
- Thrive in managing routine tasks with a meticulous eye for detail, knowing your consistency and precision are key to campaign success.
- Are proactive, driven, and eager to learn new skills.
- Can manage multiple tasks efficiently under tight deadlines.
- Work well both independently and as part of a collaborative team.

**Desirable Skills**:

- Degree level education or equivalent
- Experience with Microsoft Teams, Salesforce and Google Ad Manager

Location: Our team meets twice a week in our Brighton office. We’re looking for someone who can commit to attending the office at least twice per week and more frequently during induction or for company events.

NOTE: This job description is not intended to be all-inclusive and will evolve with the ongoing needs of the company. You will be expected to perform other related duties as reasonably instructed.

**Why You'll Love Working at The Student Room**:
At The Student Room, we prioritise your growth, happiness, and well-being. We believe in creating a welcoming, friendly, and supportive environment where everyone feels valued. Here are some of the great benefits you can look forward to:
**Holiday Allowance**: Enjoy 25 days of holiday per year, plus bank holidays, so you have plenty of time to recharge.

**Birthday Day Off**: Because everyone deserves to celebrate their special day.

**Ongoing Learning & Development**: We invest in your professional growth with training and development opportunities.

**Flexible Working Options**: Balance your work and personal life with flexible hours and hybrid arrangements.

**Secure Future**: Benefit from a generous pension scheme to support your long-term plans.

**Healthcare Cash Plan**: Stay healthy with support for medical expenses when you need it.

**Pet-Friendly Workplace**: Bring your furry friends to the office and enjoy a pawsitive workday

**Salary: 25k per annum.**

We genuinely care about creating an environment where you can thrive both professionally and personally. Come join us and see what makes TSR a great place to work

The Student Room is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. We are committed to supporting a team that represents a variety of backgrounds, perspectives and skills.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Brighton BN1 1YR