Service Coordinator 16+
2 weeks ago
Job Title: Service Coordinator – Young People's Supported Accommodation
Location: Stoke-on-Trent
Salary: £27,300 per annum
Contract: Full-Time, Permanent (37.5 hours/week)
Schedule: Flexible hours including evenings and weekends (rota basis)
Empower Young People. Build Brighter Futures.
Are you passionate about supporting young people to overcome challenges, build resilience, and transition to independent living?
We are seeking a dedicated and compassionate Service Coordinator to join our team in Stoke-on-Trent, supporting young people within our OFSTED-regulated supported accommodation service.
Your Role:
As a Service Coordinator, you will be the primary point of support for a caseload of young people, helping them build confidence, life skills, and independence through trauma-informed, person-centred care. You'll work flexibly to respond to individual needs and play a key role in safeguarding and empowering those in your care.
Key Responsibilities:
- Provide consistent, person-centred support to young people in line with safeguarding and risk management procedures
- Develop, deliver, and review one-to-one and group sessions based on tailored support plans
- Assist young people in preparing for independent living, developing key life and social skills
- Maintain up-to-date support records, risk assessments, and incident logs using our CRM system
- Act as the first point of contact for your caseload, coordinating with families, external professionals, and agencies
- Respond to emergencies, lone-working as required
- Ensure services are compliant with OFSTED standards for Supported Accommodation
What We're Looking For:
Essential:
- Experience in supported accommodation for young people
- Strong understanding of safeguarding and care planning
- Confident communication, de-escalation, and relationship-building skills
- Willingness to work flexibly across shifts (evenings/weekends)
- A passion for making a lasting impact on young people's lives
- Commitment to our values-driven and Christian ethos
Desirable:
- Experience with trauma-informed and strengths-based approaches
- Experience with lone working in care/support settings
- IT literate with knowledge of CRM systems (e.g. Pyramid)
- Full UK driving licence and access to a vehicle
What You'll Receive:
- Salary: £27,300 per year
- Bonus: Performance-related bonus scheme
- Training & Development: Continuous professional development in a supportive environment
- Team Culture: Friendly, inclusive team committed to making a difference
- Perks & Benefits:
- Casual dress policy
- Company pension scheme
- Health & wellbeing programme
- Free or discounted meals
- Employee referral scheme
- Free on-site parking
Apply Today
If you are driven by purpose and committed to supporting vulnerable young people with empathy and integrity, we want to hear from you.
Join us and be the difference in someone's future.
Job Types: Full-time, Permanent
Pay: Up to £27,300.00 per year
Benefits:
- Company events
- Discounted or free food
- Free parking
- On-site parking
Experience:
- Childcare: 1 year (preferred)
Licence/Certification:
- Drivers Licence (preferred)
- NVQ 3 Residential Childcare (preferred)
Work Location: In person
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