Service Coordinator

**Service Coordinator**

**Location**:Stoke-on-Trent

**Salary**:£22,837.50 per annum**

**Job title**:Service Coordinator***

We have an opportunity for **a Service Coordinator **to join our organisation.

The **Service Coordinator **will be based at our offices in **Stoke.**

**PURPOSE OF THE JOB**:
The primary purpose of this project is to provide support to people with complex needs aged 18 and over, male or female.

The post holder is responsible for developing and delivering a person centred support package that is tailor made to suit the needs of each individual accessing the service. The support should assist service users in developing the skills required to maintain independent living and either move on into permanent housing.

You will be expected to contribute to the maintenance and development of the Association’s values, culture and ethos.

**KEY RESPONSIBILITIES**

**Provision of Support**
- To process referrals from the Gateway, checking suitability for the service.
- Assist residents to achieve objectives set within their support plan, to liaise with external agencies as and when required.
- To support and assist service users in maintaining appropriate accommodation, working in partnership with other relevant agencies.
- To deliver Drop In Sessions & Group Work for the service users, offering assistance to resolve immediate needs or to sign post on to other relevant services
- To support a case load, as allocated - either in Adullam supported accommodation or in other tenancies. This will be determined by the needs of the service and will vary according to whether cases are floating support or accommodation based.
- To maintain individual records to a high standard and record outcomes
- To advocate verbally and in writing on behalf of the service user to ensure they receive the services and benefits to which they are entitled.
- To work closely with the relevant statutory and voluntary agencies to prevent tenancy / placement breakdown and to enable service users to remain engaged with other relevant services.
- To encourage service users in developing their skills for independent living e.g. practical household tasks, interpersonal skills, budgeting and taking responsibility for paying bills, including rent (where arrears accrue, to work with relevant statutory / voluntary / private sector landlord / lady).
- To enable and empower service users to undertake activities in the wider community and maximise opportunities in work, training, leisure and education.
- To promote and assist in the provision of a range of activities to supplement and enhance services we are able to offer service users.
- To review and monitor service delivery in conjunction with the line manager to ensure best value / working practices.
- To promote service user involvement opportunities and to motivate and enable service users to take up these opportunities.
- To maintain the highest level of confidentiality within the Association’s Policies and Procedures.
- Promoting the service to the wider community to include networking and liaising with a wide variety of agencies.

**Administration Duties**
- To maintain up to date records in accordance with the Association’s Procedures and assist with the production of statistics, reports and input into evaluation.
- To formulate and forward information packs, as required.
- To keep all service user files/information in accordance with the Data Protection Act and the Association’s confidentially policy.
- To monitor and review documentation used.

**As a member of the team**
- Work as part of a service rota with some evening and weekend work.
- To provide cover for colleagues in their absence as and when required.
- To attend multi-disciplinary team tasking meetings as and when required.
- To attend team briefings and other relevant meetings as and when required.

**Culture, Values and Behaviour**
- To articulate and personally demonstrate Adullam’s set of values and behaviours.
- To contribute to the building of a staff culture where every person feels empowered and valued.

**Health and Safety**
- To be aware of the Polices of the Association and ensure they are carried out and that good practice is maintained.
- It is your responsibility to take care of your own health and safety and that of your colleagues. See attached Appendix 1 - general employee H&S responsibilities. Once in post additional H&S responsibilities maybe delegated.
- **Co-production**:

- Ensure Co-Production in all aspects of the services development, and embed Involvement at the core of service provision.

**Relationships and Partnerships**
- To create, maintain and enhance effective working relationships both internally and externally, and to challenge inappropriate, unproductive behaviours or behaviours or values that do not replicate those of Adullam.

**Personal Development**
- Contribute to the overall development of the Association by using individual skills, strengths and abilities.
-