Customer Service Coordinator

1 week ago

StokeonTrent, United Kingdom Sharpsmart Full time

Sharpsmart Stoke are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site.

This role is 37.5 hours per week, Monday-Friday.

**Key responsibilities**:

- Assist with completion of daily documentation and provide detailed information to update our systems.
- Deliver quality facility service through timely and accurate processing to billing.
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Resolve customer needs and inquiries, by reporting and analysing activity.
- Close interaction with Customer Service for transaction processing, status updates and investigations.
- Maintain 100% accuracy on data entry into system.
- Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
- Review and interpret files, records, and other documents to obtain information to respond to requests.
- Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
- Generate reports as required.
- Co-ordinate deliveries to customer sites.
- 2+ years of administrative and customer service experience within retail, hospitality or corporate industry
- Strong knowledge of administrative process and procedures
- Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
- Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Proven experience in improving processes and procedures
- Excellent organisational skills

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Strength Point Limited Full time

    **Job Advertisement: Service Coordinator in Stoke on Trent (ST1)** **Position: Service Coordinator** **Location**: Stoke on Trent, ST1 **Type**: Permanent **Shift Patterns**: 6am - 3pm, 8am - 5pm, 9am - 6pm **Salary**: £10.93 per hour **About the Role**: We are seeking an experienced Service Coordinator to join our dynamic team in Stoke on Trent. This...

  • Customer Support Coordinator

    6 days ago

    Stoke-on-Trent, United Kingdom Fittingly Ltd Full time

    **Customer Support Coordinator** Fittingly is a young and dynamic manufacturer of bespoke fitted furniture. We use cutting edge technology to enable our customers to design their own custom fitted wardrobe and storage solutions, which we manufacture in our factory in Fenton, Stoke-on-Trent, before being delivered and fitted nationwide. We are looking for a...

  • Customer Service

    4 days ago

    Stoke-on-Trent, United Kingdom Appcastenterprise Full time

    As an Account Coordinator, you will be providing excellent service, delivering the account requirements for our customers and ensuring we comply with our service level agreement (SLA). If you're ambitious with a can-do attitude, then read on this may be the job for you! You'll create briefs for our merchandisers, set up question templates and pull data...

  • Service Coordinator

    4 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Housing Association Limited Full time

    **Service Co-ordinator** **Location: Stoke-on-Trent** **Salary up to £21,750 per annum** **Job Title:Service Co-ordinator** We have an opportunity for an entry Level **Service Co-ordinator** to join our organisation The **Service Co-ordinator**will be based at our offices in **Stoke-on-Trent** Purpose of the role **Service Co-ordinator**; - Adullum...

  • Customer Service Co-ordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Rapiscan Full time

    Overview: Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle **Role Overview** This position supports the international territory within the Cargo Services Department. The coordinator is responsible for fostering customer relationships while providing assistance to Service Distributors, Regional Service Engineers,...

  • Service Coordinator

    2 weeks ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator** **Location: Stoke-on-Trent** **Salary up to £23,345** **Job Title**:Service Coordinator** We have an opportunity for an entry Level **Service Coordinator** **to join our organisation The **Service Coordinator** **will be based at our offices in **Stoke-on-Trent** **PURPOSE OF THE JOB** The primary purpose of this project is to...

  • Service Coordinator

    4 days ago

    Stoke-on-Trent, United Kingdom Adullam Homes Full time

    **Service Coordinator** **Location**:Stoke-on-Trent **Salary**:£22,837.50 per annum** **Job title**:Service Coordinator*** We have an opportunity for **a Service Coordinator **to join our organisation. The **Service Coordinator **will be based at our offices in **Stoke.** **PURPOSE OF THE JOB**: The primary purpose of this project is to provide...

  • Customer Service Coordinator

    1 week ago

    Burton-On-Trent, United Kingdom SOCOTEC UK Limited Full time

    **Customer Service Coordinator, **SOCOTEC, **£21000-£23000, Bretby** To support our ambitious growth plans, we have a great opportunity to join our Advanced Chemistry and Research team. SOCOTEC provides comprehensive analytical testing support to a wide range of clients, helping to ensure their engineering projects have mínimal impact on the environment....

  • Retail Customer Service Supervisor

    2 days ago

    Stoke-on-Trent, United Kingdom THE KAY GROUP - Sandyford Service Station Full time

    Retail Customer Service Supervisor 32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week. Due to petroleum licensing regulations applicants MUST be 18 years of age or above. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and...

  • Customer Service Lead

    2 weeks ago

    Stoke-on-Trent, United Kingdom Sharpsmart Ltd Full time

    Sharpsmart Stoke facility has an open vacancy for a Customer Service Lead to join the team and provide administrative leadership across operations, transport, field service and customer service to ensure to smooth flow and operation of all Sharpsmart services. In this role you will be accountable for leading the site to deliver on our committed Service Level...