Operations Administrator

Job Introduction

Operations Administrator – Warrington (12-month fixed term contract)

Join a leading utilities company that champions innovation and service excellence. At Energetics, part of the Last Mile Group, we take pride in delivering high-quality solutions across the multi-utility sector. Our Warrington team is growing, and we're excited to welcome a talented Operations Administrator to join us on a 12-month fixed-term contract.

As an Operations Administrator at Energetics, you'll play a key role in providing efficient, effective, and professional administrative support to our Operations and Delivery teams, as well as other internal business customers. You'll be the first point of contact for customer requests, responding promptly and working collaboratively with both internal and external stakeholders to ensure a seamless experience. Your attention to detail will be vital as you apply and maintain accurate systems, processes, policies, and procedures that support our commitment to operational excellence.

What's in it for you as an Operations Administrator?

Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.

• 25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
• Holiday buy scheme
• Discretionary bonus
• EV and ULEV salary sacrifice scheme (subject to minimum length of service)
• Cycle to work salary sacrifice scheme
• Up to 7% employer pension contribution
• Life assurance (x4 annual basic salary)
• Refer a friend incentive
• Stream – Financial wellbeing platform
• Employee assistance programme
• Hybrid working*
• Flexible start and finish times for eligible roles*
• Private medical insurance*
• Company sick pay*

*Some of our benefits are only applicable when you have successfully completed your probation period*

Your responsibilities as an Operations Administrator:

• Deliver Operational Excellence: Ensure the accurate and timely execution of all aspects of operational administration, including receipting goods in line with company processes and timescales.
• Maintain Organised Systems: Update and manage secure filing and information systems, ensuring data is easily retrievable and consistently maintained.
• Support Stakeholder Communication: Handle routine correspondence with internal and external stakeholders, providing site support for customer enquiries and assisting in the resolution of complaints.
• Collaborate with Finance: Work closely with the Finance team to resolve purchase invoice queries and disputes, supporting smooth financial operations.
• Champion Customer Service & Continuous Improvement: Consistently deliver excellent customer service while safeguarding Energetics' commercial interests, brand, and reputation. Contribute to ongoing improvements in delivery support processes.

Experience / Knowledge:

• Experience in a similar technical administration role

Have you got the drive to go to the Last Mile as an Operations Administrator? Apply now

We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received.

About us:

Last Mile is one of the largest last-mile multi-utility businesses in the UK.

We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks.

Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater.

Working through our operating companies UKPS (in South of England and Wales), Energetics (in Scotland, North Wales and the North of England) and our asset adoption business Last Mile Asset Management, we offer a 'one-stop shop' for new utility connections.

We're proud to be both a Great Place to Work certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.

For further enquiries, contact - or visit our website at www.lastmile-

At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.