Sales Account Manager

Details
Reference number

441173

Salary

£31,000 - £32,000

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

Sales & Marketing

Type of role

Communications / Marketing

Working pattern

Annualised hours

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Westminster, London

About the job
Job summary

Working as part of the sales team, the Sales Account Manager will be the first point of contact for clients. The primary responsibility of the role is selling the facilities at QEII Centre to the UK corporate and agency market, employing sales skills to help achieve an overall team target of £8.5M for next financial year, and challenging forward sales revenue targets from existing and new clients. In addition, the jobholder will be responsible for managing several key client accounts to gain maximum profitability whilst maintaining high levels of client satisfaction.

Job description
Key Tasks

• Use effective sales skills to meet room hire, AV, and catering revenue targets for events of all size, including large-scale and multi-day event bookings.
• Manage a portfolio of client accounts and deliver on pre-agreed sales and revenue targets.
• Proactively contact former and cancelled clients to renew opportunities and identify new revenue streams to support business objectives.
• Act as the first point of contact for clients enquiring about use of the Centre; handling all incoming enquiries in a friendly, professional and efficient manner in line with the departmental SOPs and ensuring that all relevant details are accurately captured on the Centre's CRM.
• Ensure enquiry response time are consistently in line with departmental SOP.
• Prepare informative bespoke proposals that fully meet the client's objectives and brief.
• Follow up on all enquiries within the required timeframes and ensure all details are accurately recorded in the CRM system.
• Actively upsell each event to maximise profitability and sales.
• Prepare and regularly update event sales forecasts for weekly sales meetings.
• Conduct engaging and informative show rounds of the venue selling the full range of services including Catering and AV and reinforcing that the Centre is the ideal choice for their event.
• Negotiate within defined parameters as needed, securing client confirmation to proceed with bookings.
• Conduct proactive research and initiatives to attract new clients for the Centre.
• Prepare contracts and all necessary paperwork for events.
• Work closely with colleagues across the organisation, maintaining high standards of teamwork and professionalism in both office and remote settings.
• Ensure contracted client events are handed over to Event Management/Operational teams in accordance with the departmental SOP.
• Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing.
• Engage in sales team and management workshops, supporting team improvement, management discussions, and strategic initiatives. Attend trade shows as required, representing the brand on the exhibition stand, ensuring a professional presence and effectively communicating the company's values and offerings to attendees.

Person specification

Experience

• Able to demonstrate evidence of meeting and exceeding venue sales targets and development of secondary spending.
• Experience with both engaging and tapping into a range of different personalities.
• Proposal creation that meets the client's objectives, brief, and budgets.
• Excellent communication skills, both written and verbal.
• Experience in overcoming client resistance/objections.
• A high standard of computer literacy including CRM systems.

Technical Skills and Qualifications

• Demonstrable sales and account management experience within the events/hospitality industry.
• Strong organisational skills, and ability to plan, organise and deliver work to meet deadlines and quality standards.
• Excellent negotiating and interpersonal skills.
• Knowledge of Momentus or similar CRM systems is desirable.

Behaviours

• To-do attitude
• Self-motivated
• Communicating and Influencing
• Working Together
• Strategic thinking Delivering at Pace
• Making effective decisions

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Seeing the Big Picture
• Delivering at Pace
• Making Effective Decisions

Benefits

Alongside your salary of £31,000, Queen Elizabeth II Conference Centre contributes £8,980 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

QEII benefits will include:

• Bonus scheme (discretionary) calculated on corporate and individual
• Membership of the Civil Service Pension Scheme
• 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
• Subsidized staff restaurant/coffee bar
• Interest free season ticket loan
• Cycle to work
• On site cycle rack
• 3 days paid
• Participation at staff events; celebratory, educational, team
• Access to learning and development tailored to
• A working culture which encourages inclusion and diversity
• Regular employment engagement activities
• Dynamic hybrid working environment.

Things you need to know
Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours.

How to Apply

Candidates should apply by submitting a tailored CV to setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.

A personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence.

The closing date for applications is Sunday 28 December 2025 @ 23.59

We will be sifting applications using Experience from your job history, qualifications and personal statement week commencing 29 December 2025.

Interviews will take place week commencing 5 January 2026.

For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.

Successful candidates will be invited back for a second interview in the week commencing 12 and/or 19 January 2026.

Feedback will only be provided if you attend an interview.

Further Information

The Civil Service Code sets out the standards of behaviour expected of civil servants.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

We recruit by merit based on fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department in the first instance.

Important Note

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist-check and the process can take up to 8 weeks to complete. Please note that successful candidates will need to pass the CTC security checks – this requires you to have been resident in the UK for the past 3 years.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : HR Department
• Email :
• Telephone :

Recruitment team

• Email :

Further information

The QEII Centre's recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition. If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or you feel that recruitment has been conducted in such a waythat conf;icts with the Civil Service Commissioner's Recruitment Principles, you may make a complaint, by contacting the HR Department in the first instance.

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