Service Desk Analyst
1 day ago
We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory.Key ResponsibilitiesProvide first-line technical support via phone, email, and ticketing system.Troubleshoot and resolve issues related to Windows 10/11, Microsoft Office, printers, and basic hardware.Manage user accounts and permissions using Active Directory.Escalate complex incidents to 2nd/3rd line teams where appropriate.Maintain accurate records of all support requests in the ticketing system.Assist in setting up new user accounts, desktops, and mobile devices.Follow ITIL best practices for incident, request, and problem management.Key Skills & ExperiencePrevious experience in a 1st Line/Service Desk or IT Support role.Strong working knowledge of Windows desktop environments.Hands-on experience with Active Directory (user management, group policies, password resets, etc.).Familiarity with Office 365 and remote support tools.Excellent communication and customer service skills.Ability to troubleshoot technical issues methodically and patiently.MUST HAVE a UK driving license and your own car #J-18808-Ljbffr
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Service Desk Analyst
3 weeks ago
Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full timeService Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical...
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Service Desk Analyst
2 weeks ago
Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full timeService Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities Provide first-line technical...
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Service Desk Analyst
1 day ago
Dartford, United Kingdom Marble Grange Group Full timeService Desk Analyst Marble Grange Group – Recruiting on behalf of our client Location : Dartford (fully on Site) | Hours : Shift rota between 7am–6pm Contract : Full-time Marble Grange Group is proud to partner with a leading UK organisation in the search for a proactive, customer-focused Service Desk Analyst. This is an exciting opportunity to join a...
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Service Desk Analyst
3 days ago
Dartford, United Kingdom Marble Grange Group Full timeService Desk Analyst Marble Grange Group – Recruiting on behalf of our client Location: Dartford (fully on Site) | Hours: Shift rota between 7am–6pm Contract: Full-time Marble Grange Group is proud to partner with a leading UK organisation in the search for a proactive, customer-focused Service Desk Analyst. This is an exciting opportunity to join a...
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On-Site IT Service Desk Analyst
2 days ago
Dartford, United Kingdom Marble Grange Group Full timeA leading UK IT service provider is seeking a proactive and customer-focused Service Desk Analyst to support over 6,000 users. The role involves delivering exceptional technical support, troubleshooting incidents, and improving service delivery. The ideal candidate will have experience in a Technical Service Desk or ITIL environment and strong knowledge of...
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Service Desk Analyst
6 days ago
Dartford, Kent, United Kingdom Laing O'Rourke Full time £25,000 - £40,000 per yearLaing O'Rourke are looking for an ambitious and team centric Service Desk professional (1st & 2nd Line) to join their talented IT Support teamYou will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements...
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Service Desk Team Leader
7 days ago
Dartford, United Kingdom Pearson Whiffin IT Full timeMy client is seeking a Service Desk Team leader to join my a fast paced and dynamic team. The right person would be overseeing presently a team of 8 which is always growing. The right person would be someone with an analytical mind who can set KPI's andSLA's and provide an empathetic mentoring sounding post to their team. - Excellent verbal and written...
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Service Desk Apprentice
1 week ago
Dartford, United Kingdom Astro Technology Group Full timeReporting to the Head of Service Management, you will be working within the Service Desk Team providing first line technical support to a wide range of customers. This will coincide with completing an apprenticeship with our partner apprenticeship provider Salary will be discussed in interview and is in line with national guidelines. Reporting to the Head...
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Service Desk Co-ordinator
2 weeks ago
Dartford, United Kingdom Secure Electronic Applications Ltd Full timeSecure Electronic Applications Limited supply, install and maintain; Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems. We are recruiting for a Service Desk Controller to join our expanding company. The role includes being responsible for overseeing the field...
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1st and 2nd Line IT Support Analyst
1 day ago
Dartford, United Kingdom Edison Hill Search Full time**1st and 2nd Line IT Support Analyst Dartford, Kent **Salary**: £22000 - £28,000 DOE** My client is an international engineering company with offices throughout Europe. Due to continued growth, they now have an exciting opportunity for a motivated and experienced 1st and 2nd Line IT Support Engineer to join their growing IT team. This is an excellent...