Service Desk Analyst
1 week ago
Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities Provide first-line technical support via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows 10 / 11, Microsoft Office, printers, and basic hardware. Manage user accounts and permissions using Active Directory. Escalate complex incidents to 2nd / 3rd line teams where appropriate. Maintain accurate records of all support requests in the ticketing system. Assist in setting up new user accounts, desktops, and mobile devices. Follow ITIL best practices for incident, request, and problem management. Key Skills & Experience Previous experience in a 1st Line / Service Desk or IT Support role. Strong working knowledge of Windows desktop environments. Hands-on experience with Active Directory (user management, group policies, password resets, etc.). Familiarity with Office 365 and remote support tools. Excellent communication and customer service skills. Abili... #J-18808-Ljbffr
-
Service Desk Analyst
2 weeks ago
Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full timeService Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical...
-
Service Desk Analyst
24 minutes ago
Dartford, Kent, United Kingdom Laing O'Rourke Full time £25,000 - £40,000 per yearLaing O'Rourke are looking for an ambitious and team centric Service Desk professional (1st & 2nd Line) to join their talented IT Support teamYou will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements...
-
Service Desk Analyst
2 weeks ago
Dartford, United Kingdom Laing O'Rourke Full timeLaing O'Rourke are looking for an ambitious and team centric Service Desk professional (1st & 2nd Line) to join their talented ITSupport team You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements...
-
Service Desk Team Leader
1 day ago
Dartford, United Kingdom Pearson Whiffin IT Full timeMy client is seeking a Service Desk Team leader to join my a fast paced and dynamic team. The right person would be overseeing presently a team of 8 which is always growing. The right person would be someone with an analytical mind who can set KPI's andSLA's and provide an empathetic mentoring sounding post to their team. - Excellent verbal and written...
-
Service Desk
2 weeks ago
Dartford, United Kingdom Streamline Search Ltd Full time**Service Desk / Administrator** is required to work for a commercial property maintenance company based inDartford. They keep clients’ buildings working and fully compliant, with a focus on preventative maintenance, providing the peace of mindthat every building and the tenants within it are happy. For over 25 years of business and flexible, personal...
-
Service Desk Apprentice
3 days ago
Dartford, United Kingdom Astro Technology Group Full timeReporting to the Head of Service Management, you will be working within the Service Desk Team providing first line technical support to a wide range of customers. This will coincide with completing an apprenticeship with our partner apprenticeship provider Salary will be discussed in interview and is in line with national guidelines. Reporting to the Head...
-
Service Desk Co-ordinator
5 days ago
Dartford, United Kingdom Secure Electronic Applications Ltd Full timeSecure Electronic Applications Limited supply, install and maintain; Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems. We are recruiting for a Service Desk Controller to join our expanding company. The role includes being responsible for overseeing the field...
-
Service Desk Team Leader
2 weeks ago
Dartford, United Kingdom Virtuoso Full time**Job Title**:Service Desk Team Leader** **What We Are Looking For** We are looking for an experienced and dynamic Service Desk Team Leader to lead our UK Tech Support team which delivers support to local and global SME businesses. The right leader will be obsessed with delivering world-class service to our customers; a fundamental element will be creating...
-
IT Support Analyst — End-User Help Desk
2 weeks ago
Dartford, United Kingdom South East Water Limited Full timeA water supply company in Dartford is looking for an IT Support Analyst to provide first and second line support. You will resolve incidents, handle service requests, and ensure smooth IT operations. The ideal candidate has strong problem-solving skills, experience with IT support, and relevant IT certifications. A competitive salary between £26,000 -...
-
Service Desk
2 weeks ago
Dartford, United Kingdom Ben Turner Full timeService Desk - 3 month contract (Inside IR35) - Dartford - £180 per day Overview We are seeking a highly capable and customer-focused Service Desk Contractor to join our team on a 3-month engagement. The primary responsibility of this role will be completing Service Requests, with a strong emphasis on manual software installations. This individual will work...