Service Desk Apprentice
5 days ago
Reporting to the Head of Service Management, you will be working within the Service Desk Team providing first line technical support to a wide range of customers. This will coincide with completing an apprenticeship with our partner apprenticeship provider
Salary will be discussed in interview and is in line with national guidelines.
Reporting to the Head of Service Management, you will be working within the Service Desk Team providing first line technical support to a wide range of customers. This will coincide with completing an apprenticeship with our partner apprenticeship provider
- Answering calls to customers
- Provide technical support to a variety of end users
- Creating and updating records
- Assist in the development and improvement of processes and procedures
- Carrying out first line diagnostics and recording on and processing the results
- Liaising with senior departments within the company and external third party organisations on behalf of our customers
**Essential skills for this role include**:
- Good telephone manner
- Excellent organisational skills
- Interest in IT and communications
**Desirable skills**
- Experience in a customer facing environment
- Basic knowledge of Office 365
- Previous experience as a Service Desk Engineer
**Job Types**: Full-time, Permanent
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
We temperature check and record this information of anyone that enters the office.
**Education**:
- GCSE or equivalent (required)
**Experience**:
- IT Support: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Day shift (required)
- Night shift (preferred)
Work Location: In person
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