Service Desk Co-ordinator

5 days ago

Dartford, United Kingdom Secure Electronic Applications Ltd Full time

Secure Electronic Applications Limited supply, install and maintain; Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems.

We are recruiting for a Service Desk Controller to join our expanding company.

The role includes being responsible for overseeing the field engineering resource in a region of South England. You will have to forward plan the individual engineer’s daily workload, working closely with other members of the service team ensuring maximum efficiency whilst still achieving and meeting agreed SLA’s. The job role will mean that you will be the first point of escalation for any issues / problems with the engineers or customers in the region.

**Key Responsibilities / Tasks**

1) To allocate service calls to engineers.

2) To manage engineer’s daily workload ensuring that service calls are attended within agreed SLA’s.

3) To liaise with the stock controller ensuring that the correct parts are ordered

4) To answer phone to customers and log calls.

5) Any other reasonable task commensurate with the post as necessary.

**Key Skills Required**
- Very good interpersonal / communication skills
- Ability to multi-task with strong organisational skills
- ‘Clear and calm thinker’ with an ability to work accurately under pressure
- Ability to work as part of a team but also use own initiative
- A logical approach to problem solving
- Ability to think ‘outside the box’ to resolve problems
- Strong geographical knowledge of South England including postal code areas, main roads and motorways.

Experience working in a service provider Customer service role is essential.

**Salary**: £23,000.00-£27,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location

  • Patient Co-ordinator

    2 weeks ago

    Dartford, United Kingdom TBC HEALTHCARE LTD Full time

    We currently have a vacancy for an enthusiastic and motivated Patient Co-Ordinator to join the multi-disciplinary team in Kent to support our service users. We are looking for applicants that are understanding, enthusiastic and passionate about patient care. **Main duties and responsibilities** A Patient Co-Ordinator serves as the link between the...

  • Global Accounts Co-ordinator

    1 week ago

    Dartford, United Kingdom Davies Turner Full time

    Davies Turner have an exciting opportunity for a **Global Accounts Co-ordinator** to join their team based in Dartford. Location: Dartford **Salary**: Competitive Davies Turner is one of the largest independent Freight Forwarding Company in the UK. Family run and owned since 1870. Top Track 250 Companies awarded by Sunday Times. We have an exciting new...

  • Supply Chain Co-ordinator

    1 week ago

    Dartford, United Kingdom UCC Coffee UK Limited Full time

    The focus of the role is to coordinate outbound stock, waste management activity and supplier communications to ensure efficient and effective operational controls are in place, working closely with Inbound and stakeholders to deliver an optimum level of service. **The Role**: - Provide day to day support to ensure all facets of the warehouse & logistics...

  • Central Planning Office Co-ordinator

    1 week ago

    Dartford, United Kingdom Davies Turner Full time

    Location: Dartford Department: Central Planning Office **Salary**: Competitive Vacancy Type: Permanent Hours: Monday - Friday (37.5hours per week) Deadline: May 30th 2025 - 17:30 hrs **Description**: Davies Turner have an opportunity for a Central Planning Office Co-ordinator within their Import control tower team in Dartford. The role involves...

  • Ocean Import Co-ordinator

    7 days ago

    Dartford, United Kingdom BDP International Full time

    **Job Description**: Co-ordination and execution of customer orders in accordance with their requirements and/or procedures based on BDP Ethics. **Responsibilities**: - Providing excellent customer service to customers and overseas partners. - Communication: fast response to all enquiries - Order processing management - Planning / Booking / Transportation...

  • Office Administrator

    1 week ago

    Dartford, United Kingdom Clearway Environmental Services (UK) Ltd Full time

    **Full time Operations Co-Ordinator working in a busy Operations department.** Based in Dartford, Kent, Clearway Environmental Services (UK) Ltd is a leading nationwide provider of Vacant Property Security, Temporary CCTV and Environmental Clearance services. Working from our Dartford HQ, near the QE2 bridge (south side), we are looking for an organised...

  • Operations Co-ordinator

    5 days ago

    Dartford, United Kingdom Clearway Environmental Services (UK) Ltd Full time

    **Full time Operations Co-Ordinator working in a busy Operations department.** Clearway Environmental Services (UK) Ltd, a leading nationwide provider of Vacant Property Security, Temporary CCTV, and Environmental Clearance services, is currently seeking a highly organised and articulate Office Administrator/Operations Coordinator to join our fast-paced...

  • Service Desk

    2 weeks ago

    Dartford, United Kingdom Streamline Search Ltd Full time

    **Service Desk / Administrator** is required to work for a commercial property maintenance company based inDartford. They keep clients’ buildings working and fully compliant, with a focus on preventative maintenance, providing the peace of mindthat every building and the tenants within it are happy. For over 25 years of business and flexible, personal...

  • Service Desk Analyst

    2 weeks ago

    Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full time

    Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical...

  • Service Desk Analyst

    1 week ago

    Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full time

    Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities Provide first-line technical...