Service Desk Analyst
21 hours ago
Service Desk Analyst Marble Grange Group – Recruiting on behalf of our client Location : Dartford (fully on Site) | Hours : Shift rota between 7am–6pm Contract : Full-time Marble Grange Group is proud to partner with a leading UK organisation in the search for a proactive, customer-focused Service Desk Analyst. This is an exciting opportunity to join a fast-paced, high-performing IT function supporting over 6,000+ users across multiple sites and business disciplines. If you thrive in a collaborative environment, love solving problems, and enjoy delighting customers with exceptional service, this role offers the perfect platform to develop and grow. What You’ll Be Doing As a Service Desk Analyst, you’ll be the face of IT for end users—providing first-class technical support, ensuring incidents and requests are resolved within SLA, and helping to continuously improve service delivery. You’ll : Deliver outstanding customer service, keeping users informed at every stage. Build strong working relationships across IT and the wider business. Troubleshoot and resolve incidents, maximising first-time fixes and minimising escalation. Work collaboratively within the team to balance workload and share knowledge. Clearly communicate technical issues in a friendly, easy-to-understand way. Monitor the Service Desk queue to ensure timely response and ticket progression. Log, diagnose, and resolve incidents in line with defined procedures and security requirements. Escalate issues to 3rd Line support appropriately and promptly. Support a wide range of technologies, applications and systems. Contribute to knowledge base articles, process improvements, and documentation. Identify trends and common issues to help drive proactive ITIL processes. Complete service requests such as onboarding / offboarding tasks. Act as a gatekeeper for security standards and compliance. Stay current with new technologies and evolving ways of working. What You Bring We’re looking for someone with experience in a Technical Service Desk / ITIL environment, who has a passion for delivering great service and strong problem-solving skills. Technical Skills Broad understanding of IT infrastructure and applications. Strong knowledge of Microsoft technologies: Office 365, Teams, OneDrive, SharePoint, MFA. Experience with Azure AD, Exchange, InTune. VPN experience (ideally Fortinet). Experience using ITSM tools (preferably ServiceNow). ITIL Foundation (ideally V4). Telephony knowledge (RingCentral ideal). Bonus: SolarWinds, and familiarity with construction software such as AutoCAD or Autodesk Revit. Competencies & Behaviours Professional, customer-focused approach with a positive attitude. Excellent communication—clear, concise, confident. Strong time management and organisational skills. Calm under pressure with a logical, analytical mindset. A team player who collaborates well and supports colleagues. Able to take ownership, make sound decisions, and follow through to completion. Adaptable, resilient, and comfortable with changing priorities. Self-starter with strong initiative. Interested? Marble Grange Group would love to hear from you. If you’re ready to join a supportive team where you can make a real impact, apply today or contact our team for more information #J-18808-Ljbffr
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Service Desk Analyst
2 weeks ago
Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full timeService Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities Provide first-line technical...
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Service Desk Analyst
2 weeks ago
Dartford, United Kingdom Pearson Whiffin IT & Digital Careers Full timeService Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory. Key Responsibilities: Provide first-line technical...
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Service Desk Analyst
3 days ago
Dartford, United Kingdom Marble Grange Group Full timeService Desk Analyst Marble Grange Group – Recruiting on behalf of our client Location: Dartford (fully on Site) | Hours: Shift rota between 7am–6pm Contract: Full-time Marble Grange Group is proud to partner with a leading UK organisation in the search for a proactive, customer-focused Service Desk Analyst. This is an exciting opportunity to join a...
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Service Desk Analyst
23 hours ago
Dartford, United Kingdom IOVENDO Full timeWe are seeking a proactive and customer-focused Service Desk Analyst to join our IT team. Youll be the first point of contact for all IT-related queries, delivering technical support and troubleshooting across a range of systems with a strong emphasis on Windows OS and Active Directory.Key ResponsibilitiesProvide first-line technical support via phone,...
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On-Site IT Service Desk Analyst
1 day ago
Dartford, United Kingdom Marble Grange Group Full timeA leading UK IT service provider is seeking a proactive and customer-focused Service Desk Analyst to support over 6,000 users. The role involves delivering exceptional technical support, troubleshooting incidents, and improving service delivery. The ideal candidate will have experience in a Technical Service Desk or ITIL environment and strong knowledge of...
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Service Desk Analyst
6 days ago
Dartford, Kent, United Kingdom Laing O'Rourke Full time £25,000 - £40,000 per yearLaing O'Rourke are looking for an ambitious and team centric Service Desk professional (1st & 2nd Line) to join their talented IT Support teamYou will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements...
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Service Desk Team Leader
7 days ago
Dartford, United Kingdom Pearson Whiffin IT Full timeMy client is seeking a Service Desk Team leader to join my a fast paced and dynamic team. The right person would be overseeing presently a team of 8 which is always growing. The right person would be someone with an analytical mind who can set KPI's andSLA's and provide an empathetic mentoring sounding post to their team. - Excellent verbal and written...
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Service Desk Apprentice
1 week ago
Dartford, United Kingdom Astro Technology Group Full timeReporting to the Head of Service Management, you will be working within the Service Desk Team providing first line technical support to a wide range of customers. This will coincide with completing an apprenticeship with our partner apprenticeship provider Salary will be discussed in interview and is in line with national guidelines. Reporting to the Head...
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Service Desk Co-ordinator
2 weeks ago
Dartford, United Kingdom Secure Electronic Applications Ltd Full timeSecure Electronic Applications Limited supply, install and maintain; Warden Call, Nurse Call, Social Alarms, Telecare & Telehealth Equipment, Door Entry, Fob Access Control and Automatic Door Operator Systems. We are recruiting for a Service Desk Controller to join our expanding company. The role includes being responsible for overseeing the field...
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1st and 2nd Line IT Support Analyst
23 hours ago
Dartford, United Kingdom Edison Hill Search Full time**1st and 2nd Line IT Support Analyst Dartford, Kent **Salary**: £22000 - £28,000 DOE** My client is an international engineering company with offices throughout Europe. Due to continued growth, they now have an exciting opportunity for a motivated and experienced 1st and 2nd Line IT Support Engineer to join their growing IT team. This is an excellent...
