Customer Service Advisor – £23,608.44/year + £2,045 Bonus | Remote
2 weeks ago
Overview Allianz Partners is hiring a full‑time Customer Service Advisor to join its Sales and Service team. This remote role is ideal for individuals who are passionate about delivering excellent customer service and thrive in a fast‑paced, supportive environment. Key Details Location: Remote / Hybrid (Birmingham‑based) Salary: £23,608.44 per annum Bonus: £2,045 performance‑based Contract Type: Full‑Time Start Date: 17 November Hours: 35 hours/week Shift Pattern: Monday to Saturday: 8:00 am–8:00 pm Sunday: 9:00 am–5:00 pm Includes 1 in 5 weekends and bank holidays Responsibilities Handle inbound and outbound calls with professionalism and empathy Provide solutions and advice on policy upgrades Conduct medical screenings when required Maintain accurate policy records and notes Ensure timely follow‑up and customer communication Candidate Profile – Essential GCSEs or equivalent in Maths and English (Grades A–C) Strong organisational skills and attention to detail Calm and empathetic under pressure Passion for customer service Comfortable working varied shifts and from home Candidate Profile – Desirable Experience in remote or contact centre environments Benefits Competitive annual leave Auto‑enrolled pension (4% employee & employer contribution, enhanced after 1 year) Private medical cover Discounts on Allianz products and services Retail and lifestyle vouchers Free roadside assistance after 6 months Interest‑free season ticket loan (post‑probation) Annual flu vaccination and eye care vouchers 24/7 Employee Assistance Programme (EAP) CSR initiatives and volunteer opportunities Comprehensive training and career development support How to Apply Click here to apply directly via Allianz Partners’ careers portal. Early applications are encouraged. #J-18808-Ljbffr
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