Customer Service Associate

3 days ago


Birmingham, United Kingdom Switch Advisor Consultants Full time

**About us**

Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced.

Our work environment includes:

- Casual work attire
- On-the-job training
- Growth opportunities
- Safe work environment

**Responsibilities**:

- Provide excellent customer service to customers.
- Answer customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a timely and professional manner.
- Provide product information to customers.
- Assist customers with product selection and ordering.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell products and services.

Please note this is a full-time position and all applicants must hold the correct working visa.

**Salary**: £23,840.00-£24,152.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Free or subsidised travel

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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