Customer Service Advisor

Is your aim to join a company that don't just say they have a 'good culture' they actually have a great one?
**Your title**: Customer Service Advisor
**Your hours**: Monday to Friday 9am-5.30pm during training then 9am-6pm (with 1hour lunch)
**Where you work**: Hybrid initially to support you through training then remote after 12 weeks
**Your salary**: £20,670
- First 8 weeks 100% in office in Birmingham (induction plus first 4 weeks of go live)
- Weeks 9-12 Hybrid (2-3 days remote working) if on track and no additional support is needed

**What's in it for you (apart from joining an all-round fabulous place to work) **
- Monday to Friday 9am-5pm
- Hybrid initially then work remotely after 12 weeks
- Real career development opportunities
- 22 days holiday (and bank holidays)
- Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest
- Pension scheme
- Peer recognition and awards scheme
- Wellbeing initiatives like desktop yoga and mental health first aiders
- Joining a diverse and inclusive workplace
- Employee Assistance Programme
- The opportunity to be involved in a variety of charitable/volunteer work

And much more
**What you'll do and be part of **

We are seeking Customer Service Advisors for our Prepayment Team to work hybrid and then from home. You'll be taking calls from customers, some of whom will be vulnerable, who have Gas and Electric prepayment meters and helping them with a range of queries.
You will ideally have worked in any of the areas below: 
- Customer Service (Call Centre)
- Energy
- Financial Services
- Utilities Gas/Electric
- BPO (Business Process Outsourcing)

After your initial 12 weeks you will have the option to work from the comfort of your own home  
**We will provide the computer and kit to get you started, you will also need to check that you have the below to be able to work from home:  **
- You'll also need to be able to connect to WIFI to access our systems. 
- A smartphone on a UK network (you don't need to use your own mins/text/data)

**What will you bring?**
- You'll bring your passion for customer service and working as part of a team
- You'll love working with people, interacting with people and being challenged by people
- You'll be inquisitive by nature and have a keen eye for resolving data issues
- You'll use great communication skills to get the best from a situation
- You'll love learning, and take every opportunity to have feedback and use it to improve
- You'll be organised and able to manage your own time and workload 
- You'll enjoy the challenge of working to targets and seeing your performance improve 
- You'll be comfortable using a PC and speaking over the phone 

**Who are We? Sigma, part of the Digicall Group **

Our business revolves around Business Process Outsourcing - we help run business's more effectively and efficiently by taking responsibility for various processes.

Sigma Financial Group is committed to promoting a diverse and inclusive workplace. We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.
We are proud to be a disability confident committed employer and a member of the mental health charter. Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.

You may have experience of the following: Customer Service Agent, Customer Service Advisor, Customer Service Representative, Customer Service Executive, Call Centre , Operative, Call Centre Advisor, Contact Centre Operative, Contact Centre Advisor, Client Support, Collections Advisor, etc.

REF-203882