Service Coordinator
2 weeks ago
Grade:12 Location:Warrington Contract:Full-time, permanent About The Role The main focus of this role will be to co-ordinate the end to end management of servicing and repair activities, while managing and prioritising resources to ensure customer issues are resolved in a timely manner. Ensuring a high level of cooperation and communication across the business to deliver an excellent and consistent level of service. What you will be doing: To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job. To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback. Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality. Address any H&S and/or Environmental concerns relating to case management To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs. Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them. Support the Service Delivery Manager with identification of training and development of Engineers. Strive to meet relevant KPI’s prescribed from KPI dashboard. What you'll need: In order to set you up for success, we look for the following skills and experience: Excellent Customer service skills both over the phone and email Understanding mechanical terminology and associated work Strong IT skills with good working knowledge of all MS systems including excel Ability to work on own initiative Ability to communicate effectively at all levels. Reliable, honest, trustworthy, good timekeeper. Able to read and understand technical reports To be positive, co-operative and flexible at all times. Ability to work in a fast paced environment with conflicting priorities Ability to manage resources through planning and co-ordinating Desirable: Previous knowledge of invoice management desirable Ability to read and understand parts catalogues desirable What We Offer You In addition to a competitive salary, you will have access to the following benefits: 5% Employer Pension contribution 25 days annual leave + Bank Holidays Cycle to Work Scheme Life Assurance 4 x annual salary Yulife – Wellbeing App offering discounts and vouchers Financial/Physical/Mental Health Counselling and Coaching sessions Free Will writing service EAP, which includes 24/7 Doctor access Healthshield – Cashplan for all employees Family Friendly policies Company events #J-18808-Ljbffr
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Service Coordinator
6 hours ago
Warrington, Warrington, United Kingdom Integral UK Ltd Full time £20,000 - £40,000 per yearWe are seeking a detail-oriented Service Coordinator to join our team and ensure seamless delivery of client services in BirchwoodTo answer and log incoming calls and requests from internal and external customersCoordination of engineer resources and labour in conjunction with other team members and Service ManagerTo order parts and raise purchase orders for...
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Customer Services Coordinator
2 weeks ago
Warrington, United Kingdom Zachary Daniels Full timeCustomer Services Coordinator | Warrington | Up to £28'800 + benefits We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with...
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Customer Services Coordinator
2 weeks ago
Warrington, United Kingdom Zachary Daniels Full timeJob DescriptionCustomer Services Coordinator | Warrington | Up to £28'800 + benefitsWe are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact you will be instrumental in delivering a first-class service, ensuring all queries and concerns are...
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Service Coordinator
2 weeks ago
Warrington, United Kingdom Atlas Copco Full timeAbout the Role As a Service Coordinator, you will: Close and invoice service orders promptly upon engineer completion. Ensure timely and efficient completion of all planned service requirements. Organise and prioritise open orders, handle emergency requests and maximise process efficiency. Liaise with service technicians, technical support, sales team and...
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Service Coordinator
1 week ago
Warrington, Warrington, United Kingdom Alup Kompressoren Full time £60,000 - £150,000 per yearYour roleAs a Service Coordinator, you willClose and invoice service orders promptly upon engineer completion.Ensure timely and efficient completion of all planned service requirements.Organise and prioritise open orders, handle emergency requests and maximise process efficiency.Liaise with service technicians, technical support, sales team and other related...
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Senior Service Coordinator
6 days ago
Warrington, United Kingdom Emtec Climate Solutions Full timeAs a Senior Service Coordinator at Emtec Climate Solutions, you’ll play a pivotal role in keeping our HVAC operations running seamlessly. You’ll oversee both reactive callouts and planned service work, managing engineer schedules, logistics, job tracking and client communications, to ensure every task is completed to our high standards. Working closely...
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Customer Service Coordinator
1 week ago
Warrington, United Kingdom Office Angels Full time**Customer Service Coordinator** **Full time/Permanent** **£19,500-£21,000** **Runcorn, Warrington** We are supporting a growing organisation as they are looking for a fantastic Customer Service Coordinator. The perfect role if you enjoy being the go-to person for Customers and Colleagues! **Duties**: - Answer incoming telephone calls. - Deal with...
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Customer Services Coordinator
2 weeks ago
Warrington, United Kingdom Vistry Group PLC Full timeRole Overview: **In a Nutshell** We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will be responsible for delivering a professional service to our customers throughout their two year warranty...
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Customer Service Coordinator
2 days ago
Warrington, United Kingdom Vistry Group PLC Full timeRole Overview: **In a Nutshell** We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will be responsible for delivering a professional service to our customers throughout their two year warranty...
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Customer Service Coordinator
6 days ago
Warrington, United Kingdom Vistry Group PLC Full timeRole Overview: **In a Nutshell** We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our office in Warrington. As our Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting customers. You will be working within...
